Customer Service Agents - Multiple Open Campaigns - WFH

ShyftOff Corp - Remote
$17.50 an hourFull-time +3Monday to Friday

About ShyftOff

ShyftOff is a contact center technology and outsourcing company that believes agent experience should be the number one focus of any contact center. We believe agents can and should have complete flexibility over their schedules, the ability to learn and develop new skills, at competitive compensation levels.

ShyftOff gives agents the ability to access multiple different campaigns at one time to build the schedule that fits their life. We are always looking to add talented agents to the ShyftOff Community to help match them with future campaigns. To get started, head on over to https://www.shyftoff.com/agents and fill out the onboarding form to get started.

ShyftOff Campaign Overview:

We have multiple open campaigns with a large range of hourly operations. We are looking for talented individuals who want to set their own schedule and work only on what they choose.

Hourly Rates: $17.50

Primary Hours: 5am-11pm Est

Primary Days: 7 Days per Week

Pay Frequency: Weekly

Core Responsibilities

  • Answer customer inquiries and access information from multiple sources using various computer programs.
  • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.
  • Contact new customers to follow up or sell a particular service or take inbound customer service queries depending on the project.

JOIN/APPLY Here: https://www.shyftoff.com/agents

Knowledge, Skills, and Abilities

  • 6+ months of high-volume call center experience.
  • 6+ months of basic technical support experience.
  • Excellent documentation skills and follow up skills so all tickets are clearly noted for future reference and audit purposes.
  • Strong computer skills, including knowledge of MS office applications and efficient typing skills.
  • Ability to use questioning and listening skills that support effective telephone communication.
  • Ability to use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Ability to apply the elements of building positive rapport with different types of customers over the phone.
  • Ability to multi-task by talk, type, and chat and keep the customer interaction seamless.

JOIN/APPLY Here: https://www.shyftoff.com/agents

Desired Education and Experience

  • Associates degree
  • One (1) year of related support experience.
  • An equivalent combination of education and experience may be considered.

JOIN/APPLY Here: https://www.shyftoff.com/agents

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $17.50 per hour

Benefits:

  • Flexible schedule

Schedule:

  • Monday to Friday

COVID-19 considerations:
ShyftOff is a 100% remote company - We do not require any in person meetings, allowing you to safely work from home.

Work Location: Remote

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