Customer Service Coordinator - Laboratory Outreach Program Customer Service Center - Full-Time - Days

NewYork-Presbyterian Hospital - Manhattan, NY 10065 (Upper East Side area)
Full-timeMonday to Friday +1
Location New York, New York Shift: Day (United States of America) Description:

Top-Notch Diagnosis and Treatment:

Laboratory Customer Service Coordinators Make It Possible


Laboratory Customer Service Coordinator - Days


Coordinates the customer service activities for the Customer Service Center and supervises the Service Representatives. Prepares performance evaluations for review by Manager and recommends personnel actions as appropriate. Maintain constant contact with existing clients to identify changes in requirements or needs, and working with Marketing Manager, Sales Representative and Laboratory Operations to meet these needs. Reviews patient financial accounts. Acts as liaison between client and Lab Operations ensuring that specifications and standards are met. Anticipates changes in customer needs and expectations.


This is a day shift position, Monday - Friday 10am-6pm.


Required Criteria

  • High School Diploma or GED

  • Three years experience, preferably in a customer/client service setting

  • One year of supervisory experience, preferably in a customer/client service setting

  • Excellent communication and interpersonal skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
__________________

  • 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
  • 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
  • 2020 "America's Best Employers in New York State" - Forbes
  • 2020 "Working Mother 100 Best Companies" - Working Mother
  • 2020 "Best Companies for Multicultural Women" - Working Mother
  • 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
  • Discover why at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$61,000-$82,500

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.

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