Customer Service Representative

Uline - Allentown, PA 18106

Job details Salary $20 - $25 an hour Full Job Description

Customer Service Representative

Starting from $20 to $25 per hour

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106


Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Available Shifts

Various shifts available with set schedules.

Position Responsibilities

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

  • Communicate with customers via phone, email and chat.

  • Solve customer problems and find best possible solutions.

  • Help customers navigate Uline's website and place orders online.

  • Provide knowledgeable answers to questions about products, pricing and availability.

  • Respond to shipping inquiries and answer order status questions.

  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.


Minimum Requirements

  • High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

  • Desire to provide the best possible experience for our customers.

  • Thrive in a fast-paced environment.

  • Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.


Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

  • Beautifully maintained walking trails.


About Uline


Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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