Customer Success Representative

WebJoint - Remote
$18 - $20 an hour

Job details Salary $18 - $20 an hour Job Type Full-time Number of hires for this role 1 Qualifications

    • High school or equivalent (Preferred)

    • Customer service: 2 years (Preferred)

Full Job Description

CSR Job Listing
About WebJoint:
WebJoint is a leader in the field of cannabis delivery software, currently serving more than a third of licensed and operating cannabis deliveries in California. In a blooming industry that is expected to grow to $41.5 billion in retail sales by 2025, this company has processed more than $161 million worth of orders in California alone and seeks to expand its operations to all legalized cannabis states. WebJoint is currently expanding into various states across the country and offers an all-in-one system that retailers use to manage their business including, but not limited to: eCommerce, inventory management, driver logistics, and compliant reporting with required seed-to-sale, track-and-trace systems.

  • Proven concept: More than a third of currently operating cannabis delivery companies in California use WebJoint to manage their business operations.
  • Exploding industry: The cannabis market is expected to reach $41.5 billion by

2025, with delivery being the fastest-growing segment.

  • Growing company: WebJoint has seen a 346% YoY increase in orders delivered through their platform, with 1.9 million deliveries completed in 819 different

Californian cities and counting.

The Role / Responsibilities:

  • Train and onboard new customers handed off by the sales department.
  • Build and nurture customer relationships. Regularly meet with your customers to understand their needs, and upsell them on features as necessary.
  • Represent your customer needs to the Product Management Team.
  • Create processes, procedures, and tactics to help reduce customer churn. If there is churn, make sure you accurately document the reasoning.
  • Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)
  • Maintain HubSpot data changes, record keeping, and overall accuracy for assigned clients.

Qualifications:

  • Bachelor’s Degree in Computer Science, Marketing, or related field
  • A genuine interest in helping businesses be successful and a commitment to continuous improvement.
  • 2+ years of previous experience in customer success (SAAS) or management in cannabis retail. The ideal candidate would have both, specifically with delivery operations.
  • Experience with an in-house CRM tool such as Salesforce, Hubspot, etc.
  • Proven record of helping customers hit their goals.
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Strong time management, leadership, and organizational skills
  • Exceptional ability to communicate and foster positive business relationships
  • Proficiency in verbiage for eCommerce and website building softwares ie.

WordPress, Squarespace, etc.

Work Environment / Schedule:

Remote work with occasional in-person meetings.

Monday - Friday, 9:30am - 6:30pm

Compensation: $18-20/hour

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off
  • Work from home

Schedule:

  • Monday to Friday

COVID-19 considerations:
The whole team has transitioned to work from home.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Work Location:

  • Fully Remote

Work Location: Remote

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