District Manager

Public Storage - San Mateo, CA
$132,000 a year

Job Description

Lead an Engaged Team:

  • Recruit, motivate and retain a dedicated team of customer facing customer front line employees
  • Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
  • Address customer inquiries and concerns promptly in a professional manner
  • Grow and Maintain a Robust Business
  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues and team-members.


BENEFITS:

  • $132,000 annual total compensation award opportunity including base, bonus (paid quarterly), restricted stock units and stock dividends.
    • $20,000 potential performance-based bonus in your second year
    • Participation in company stock program that includes dividends paid quarterly
  • Internal promotional and career opportunities throughout the United States.
  • Extensive training and coaching plans – we want you to succeed!
  • Comprehensive group healthcare programs.
  • 401(k) with generous employer match.
  • Paid time off.
  • Monday thru Friday work schedule.

Qualifications

Qualifications & Expectations

  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
  • Proven track record of top tier performance.
  • Experience managing operational audits and payroll budgets.
  • Exceptional communication and time management skills.
  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
  • Passion for sales and customer service excellence.
  • Bachelor's Degree preferred.
  • Weekend availability by telephone.
  • 5 work Saturday’s per year required during peak season.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply
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