E-commerce Customer Care Associate

Apt2B, E-Commerce Lifestyle Brand - North Hollywood, CA
$35,000 - $39,000 a year

As one of the hottest retail furniture and lifestyle brands in the industry, Apt2B (www.apt2b.com @apt2b) has made a name for itself over the past 9 years for its stylish and affordable furniture and also for its exemplary sales support and customer service. Being a part of the booming e-commerce industry, the company and this position has great growth potential. We're looking for someone to join our tight knit and supportive team and grow with us.

THE POSITION:

This position is all about interacting with customers to offer an exemplary service experience. It’s also about providing support to seasoned members of our customer care team and learning about many aspects of our e-commerce business from shipping to document creation to the ins and outs of customer service in the home furnishings industry.

WHAT YOU'RE HERE FOR:

Lending a hand - Fielding incoming phone and email inquiries, answering order status questions and following up with shipping vendors to advocate for customers' needs and wishes

Being a friendly voice - Taking inbound and making Outbound phone calls to customers to assist them with the delivery process and aid in scheduling

Keeping the conversation going - Maintaining customer pipeline of orders that need some extra TLC

Knowing your stuff - Becoming an expert on Apt2B's shipping and fulfillment practices and also our policies and procedures

Problem solving - Assisting in troubleshooting shipping related issues with customer orders

WHAT WE'RE LOOKING FOR:

1 - 2+ years relevant experience in customer support environment

Top notch writing and typing skills

Top notch phone skills

E-commerce experience NOT required (but very much welcomed)

Familiarity with modern communication tools and google suite

Ability to confidently troubleshoot difficult issues and deal with unhappy customers at times

Ability to provide valuable feedback to exec team on ways to improve site, processes, procedures

Great organizational skills to be able to efficiently follow up on pipeline of customer inquiries

This position is being directly supervised by individuals with a great deal of customer care experience in the furniture and shipping industry. You will have all of the training and support necessary to be successful!

COMPENSATION & BENEFITS:

$17-19/hr depending on experience ($35k - $39k annually)

Health, Dental and Vision options available

Paid Vacation, Sick Time + Most Major Holidays Paid

401k + Life Insurance

Apt2B is a notable player in a growing industry that is heating up more and more every day- we were recently named an Inc 5000 company. We have a fast paced yet casual office vibe full of energetic folks who love furniture and love being growth ambassadors for our company. If you're looking for a jumpstart in the e-comm or home furnishings industry, this is a prime opportunity.

Check us out at www.apt2b.com and on social @apt2b

Job Type: Full-time

Job Type: Full-time

Salary: $35,000.00 to $39,000.00 /year

Experience:

  • relevant: 1 year (Preferred)
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