IL - Cannabis Support Center Consultant (CSCC)

Job details Job Type Full-time Full Job Description Company Description

Join the movement!

PharmaCann, one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann operates dispensaries and production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Cannabis Support Center Consultant (CSCC) is responsible for patient and customer experience in our virtual and physical dispensaries. The CSCC will help to educate patients, caregivers and customers marijuana products. The CSCC will promote a work environment that is positive, service-oriented and compliant within the guidelines of the state and company. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about cannabis.

Duties and responsibilities or (Essential Functions)

• Manage inbound and outbound calls, emails, and voicemail interactions; identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
• Place delivery and pre-orders following all established processes
• Schedule and process new patient / customer intake consultations and orders
• Assist manager and/or pharmacist in filling practitioner recommendations, and filing state required documentation based on state cannabis guidelines
• Electronically file documents into member file folders, set up files for new members, and audit files to ensure that information is accurately filed.
• Perform the timely triage of documents and streamline tasks appropriately to the manager and/or pharmacist
• Process recommendations for patients under the direct supervision of manager or pharmacist
• Accountable for accurately utilizing PharmaCann’s Point of Sale system
• Meet and / or exceed personal and department KPI goals.
• Provide outstanding customer service
• Inspire customer confidence and create patient loyalty
• Develop knowledge of various products and the state and federal specific guidelines and laws regarding medical cannabis
• Assist with proactive outbound campaigns and calls as needed
• Occasional local travel to work and train in physical dispensary locations
• Other duties as assigned by manager

• Minimum 21 years of age (or as required by state regulations)
• Previous customer service and/or call center experience (preferably in a fast-paced environment) required
• A high school diploma or equivalent required (some college work/degree preferred)
• Proven track record in ability to cultivate long-term patient/customer relationships
• Excellent verbal and written communication skills
• Exceptional customer service skills; experience in healthcare related field is a plus
• Desire to learn about our products in order to assist patients and customers
• Strong computer skills with the ability to navigate amongst multiple systems; phone system experience a plus
• Ability to explain internet and ecommerce functionality to patients and customers
• Strong attention to detail and must have a team-player mentality
• Ability to deal with problems and resolve in a calm, professional, and courteous manner.
• Must be able to accommodate the possibility of occasional weekend, evening, or holiday shifts
• Bilingual a plus

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.