Inbound Customer Service Representative

Job Duties

The customer service representative is responsible for direct customer service, including specific product requests, product and price inquiries, order changes, delivery and transportation requirements, and general company information. This position ensures efficient and effective acceptance and handling of product orders from customers

Duties:

• Review Title Commitment for clearance
• Address inquiries from clients, borrowers, agents, and internal staff
• Engage borrowers and agents to confirm closing dates, location, documentation, and funds
• Review Work in Progress reporting to ensure completion of assigned duties
• Process closing documents in accordance with state requirements and client instructions

REQUIREMENTS

• A history of providing exceptional customer service
• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Excellent verbal and written communication abilities
• Requires attention to accurate detail and must be able to multitask
• Ability to analyze situations and make decisions in a timely manner
• Excellent documentation and record keeping abilities

Benefits:

• Competitive Salary
• Performance-based bonuses and incentive plan
• Employee Stock Options
• Medical/Dental/Vision Insurance
• Paid vacation

Job Types: Full-time, Part-time

Salary: $15.00 to $19.00 /hour