Order Management Specialist

Cepheid - Remote in Santa Clara, CA 95054
Estimated $55.9K - $70.7K a yearFull-time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist is responsible processing sales orders and responding to customer service needs, including shipment, billing, and warranty issues.

This position is part of the Non-Technical Customer Support and will be Remote. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:
Achieve outstanding ‘Customer Experience’ services by investigation and responding to external and internal inquiries or issues in a timely manner
Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
Review and comprehend customer sales agreements, proposals, purchase orders, and related information
Acts as escalation focal point for customers, working closely with cross functional departments
Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require

The essential requirements of the job include
High School Diploma
2+ years of related work experience
Excellent communication and presentation skills

It would be a plus if you also possess previous experience in:
Knowledge SAP, Salesforce, ERP Systems

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com .

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

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