Sales and Technical Support- Remote

Asurion - +1 locationRemote

Job details Salary From $19 an hour Job Type Full-time Number of hires for this role On-going need to fill this role Qualifications

    • Customer service: 1 year (Required)

Full Job Description

As a remote Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.

You will explain device capabilities and other product offerings. You will engage with the customer to understand their technology and sell protection/tech support solutions.

You will be responsible for selling our In-Home warranty service and other product offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!

Technical Support and Sales Representatives have a passion for selling services & solving problems!

Pay-

Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model. On average team members on the Pay Per Experience compensation plan make 15% more than their hourly pay peers with the potential for much more. An average Expert in this program earns over $21 an hour and the top 10% earn over $31 an hour! The better the experience you provide, the more you make.

During training (first 45 days) compensation will be hourly at $19 per hour, this is also the pay rate for ‘nonproductive’ times like coaching sessions and follow up training.

MINIMUM REQUIREMENTS

Skills/knowledge: Have a working knowledge (or the ability to learn) multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications. Be able to handle multiple priorities, work in a fast environment, and manage time effectively. Be a strong communicator, with an emphasis on effective listening and empathizing with customers. Must be able to understand, identify, and upsell new products and solutions based on customer needs. Must be able to pass a hiring assessment, covering soft skill scenario modeling, business decisions, and product knowledge. Must be self-disciplined and work without close supervision. 6 months of previous sales experience required. 6 months of previous call center experience required.

Work environment:

  • Work at Home locations - Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards

Additional requirements:

  • Must meet minimum internet speed requirements: 10 Mbps download speed/ 5 Mbps upload speed
  • Must have a hard-wired internet connection (wifi or hotspots are not allowed)

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • Weekend availability

Experience:

  • Customer service: 1 year (Required)
  • Sales: 1 year (Required)

Work Location: Remote

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