Technical Support Specialist

The role Compile templates to send to global offices to provide information and check the information received back is accurate Review market security information on carriers, checking compliance and financial positions

Create / Update marketing sheets for Broking Team Produce data, statistics, and information packs in support of the placement of a client's reinsurance programme Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist

Effectively communicate with various stakeholders, both internal and external Work closely with Sales Team to ensure effective delivery of client service to clients Support creation of slips / endorsements

Checking files to ensure all information is present and accurate Ensure contract records are accurately maintained within transactional broking system Generate and issue evidence of cover, debit notes and closing instructions

Review and interrogate reinsurance contracts to facilitate billing within agreed timescales Regular contact with colleagues on technical support/contracts Manage and resolve queries from clients and reinsurers

Ensure compliance with Willis policies and CEM throughout the placement process Produce contractual documentation to a high level and within timescales Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines

The Requirements Educated to A level standard or equivalent Working towards the ACII qualification or ACII qualified (desirable)

Relevant Insurance industry experience Excellent communication skills (written and verbal) Attention to detail

Ability to organise and prioritise workloads with good time management skills Intermediate IT skills (Microsoft Office suite) Experience of use and management of broking systems appropriate to own office (desirable)

Experience in supporting client service through process adherence Experience in delivering applicable compliance standards with client service teams Knowledge of global reinsurance markets

Ability to work both independently and as part of a team Spanish language skills desirable but not essential Equal Opportunity Employer