Asst Ticket & Venue Manager

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for an Assistant Ticketing & Venue Manager to join our team at The Hook within Caesars in Atlantic City. It is the primary responsibility of this position to oversee the daily operations of the Ticketing and Front of House Operations Departments to ensure guest service and sales standards are met. This position reports directly to the Ticketing and Venue Manager. This is a full time position in Atlantic City that pays $65,000/year.

What You’ll Do

• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Assist in the assigned operational functions within the department consistent with the strategic plan and vision for the department.
• Manage daily inventory to effectively sell out the show performances.
• Assist the Ticketing Manager in maintaining front of house ushers and box office agents schedules to ensure departmental budget efficiency and effective ticketing operations.
• Assist in maintaining employee records and payroll information.
• Maintain team member schedules to ensure departmental budget efficiency and effective Ticketing and Front of House operations.
• Create and maintain department specific forms, spreadsheets and reports.
• Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the departments.
• Must be able to address stressful situations with employees/promoters/clients/guests with dignity and the utmost tact and politeness.
• In accordance with the Manager, develop new and analyze existing procedures to improve guest service and ticket sales.
• Provide all direct reports, including Supervisors with the tools needed to be distinctive, pertaining to superior customer service for both internal and external guests.
• Effectively develop and mentor hourly and salary employees to ensure departmental standards and goals are understood and met.
• Work closely with other departments and vendors to ensure a seamless and positive guest experience.
• Ensuring that the venue and facilities are clean and organized.
• Managing any private events inside the venue.
• Supervising all staff including ticket agents, ushers, and supervisors.
• Scheduling and coordinating cleaning and security for the venue.
• Supervising the operations of events and tending to any incidents or queries.
• Perform all duties as deemed necessary for the success of the department.
• Other duties as assigned by your manager.

All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• A minimum of three (3) years AND at least one (1) year in a supervisor role in Front of House or Ticketing operations is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Ability to effectively communicate in English, both written and verbal.
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics, is a plus
• Must be self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Successful background check clearance prior to hire
• Must have valid work authorization for the US.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a high volume professional food service and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Ability to stand and walk for long periods of time
• Can lift up to 35 lbs
• Able to type on a keyboard and remain standing before a computer monitor for extended periods of time.

What We Offer

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible full time and part time employees that is designed to elevate your experience.

• We prioritize your well-being with 100% employer-paid health coverage
• Generous vacation and paid time off, including holidays
• Fuel your growth with professional development funding
• Embrace the chance to make a difference through paid time off for community service
• Secure your future with a 401k and matching contribution
• Enjoy employee discounts on diverse goods and services

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in.

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.