Business Platforms Administrator
Location: Remote
Reports to: Director of Finance & Administration
About Aquifer
Aquifer's goal is to empower learners to become the clinicians they imagined themselves to be through online education that serves to dramatically lower the cost of health professions education. We are a virtual learning company with a 98% market share in medical education, and a growing presence in physician assistant and nurse practitioner education. Our pedagogy is the product of the nation's leading medical educators working together to help students acquire core knowledge, clinical reasoning skills and other cognitive competencies. More than 70,000 students complete over 1,000,000 Aquifer cases annually.
Position Summary
We are seeking a proactive and technically skilled Business Platforms Administrator to manage, optimize, and evolve our suite of core business SaaS platforms, including HubSpot, Monday.com, Google Workspace (Drive, Docs, Gmail, etc.), and other mission-critical software tools. The ideal candidate will not only drive application configuration / customization to adapt to changing business needs but will also lead the design and deployment of intelligent automation and AI-driven enhancements across these platforms.
This role sits at the intersection of IT, data, engineering, business operations, and innovation; requiring someone who is strategic, systems-focused and hands-on, and is deeply motivated to ensure that internal business customers and teams succeed. The ideal candidate will have a deep understanding of SaaS systems administration, project management, workflow automation, and emerging AI technologies.
Key Accountabilities
- Administer and maintain all major business platforms, including but not limited to:
- HubSpot CRM, Ticketing, Content Management and Marketing tools
- Monday.com project and task management
- Google Workspace (Drive, Docs, Gmail, Calendar, etc.)
- APIs (middleware) between applications
- AI platforms (OpenAI, Anthropic, Zapier, etc.)
- Integration of data into the company scorecard.
- Serve as the architect for configuration and support 3rd party vendors to operationalize systems.
- Integrate and optimize AI-driven tools (e.g., AI assistants, predictive analytics, chatbots) within our software platforms.
- Stay current on the latest developments in AI to propose and implement forward-thinking solutions that add business value.
- Champion responsible AI usage and ensure tools align with data privacy and security standards.
- Provide onboarding, training, and ongoing support to internal business end users.
- Create clear documentation, SOPs, and knowledge base articles for platform use and workflows.
- Promote best practices to ensure system efficiency and user adoption.
- Ensure all platforms adhere to company security policies and compliance standards.
- Conduct regular audits and support external IT vendor as point of contact in risk mitigation.
Expected Experience, Skills/Competencies
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
- Hubspot certifications such as: Integrating with Hubspot; Scaling Sales, Marketing, and Service Hubs with Integrations a plus.
- 3+ years of experience in SaaS administration, end-user training, reporting and customizations, and platform management.
- Proven expertise in HubSpot, Monday.com, and Google Workspace required.
- Demonstrated experience implementing automation tools and AI-powered features within business platforms.
- Strong problem-solving and customer-focused communication skills.
- Experience with scripting (e.g., Python, JavaScript, or Apps Script) is a plus.
- Familiarity with integration tools like Zapier, Make, or similar is highly desirable.
Aquifer’s Core Values
Live the Aquifer non-profit mission- - feel the need, create the future, evaluate the impact. Collaborate wholeheartedly
- - be proactive and agile, seek first to understand, play well together. Keep your promises
- - get stuff done and deliver on time, finish what you started, own the responsibility. Do the right thing
- - remember the Golden Rule, put the client first, embrace transparency. Be bold and fierce
- - attack the opportunity, show your grit, manage your fear. Strive for excellence
- - make your A-game your everyday game, know your stuff, stretch a lot. Enjoy the journey
- - take the work seriously and yourself less so, go far together, be well
- Embrace Learning and Growth–be curious, cultivate and contribute knowledge, experiment, fail and adapt!
