Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues promptly will contribute significantly to our customer satisfaction and retention. This position is ideal for individuals who thrive in a fast-paced environment and enjoy helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer understanding.
- Assist customers with order processing, returns, and exchanges while ensuring a smooth experience.
- Perform data entry tasks to maintain up-to-date customer records and interactions.
- Handle cash transactions accurately when necessary, ensuring compliance with company policies.
- Conduct outbound calling to follow up on customer inquiries or provide additional support as needed.
- Collaborate with team members to identify areas for improvement in service delivery.
- Maintain a positive attitude while managing challenging situations or difficult customers .
- Packing and Shipping Clients packages to them daily.
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Experience
- Previous experience in client services or customer support is preferred but not mandatory.
- Proficiency in data entry with strong attention to detail is essential.
- Bilingual candidates are highly encouraged to apply; proficiency in Spanish or other languages is a plus.
- Strong computer skills are required, including the ability to navigate various software applications efficiently.
- Excellent communication skills, both verbal and written, are necessary for effective interaction with customers.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team are crucial for success in this role.
- Warehouse knowledge a plus but can train the right candidate.
Join us in delivering outstanding customer experiences that make a difference!
Job Type: Part-time
Pay: $15.00 - $15.50 per hour
Expected hours: 25 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- No weekends
- On call
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Palm Coast, FL 32137 (Required)
Ability to Relocate:
- Palm Coast, FL 32137: Relocate before starting work (Preferred)
Work Location: In person
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