Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary
The Client Solutions Representative at CMA CGM serves as the first point of contact for clients, delivering efficient, high-quality logistics support and customer service. This role requires a strong understanding of international trade, import/export regulations, and supply chain processes. The representative will operate in a fast-paced, business-to-business contact center environment, using both phone and written communication to address inquiries and ensure a seamless customer experience.
This position plays a critical role in preventing service failures by expediting resolutions and proactively managing client needs. The ideal candidate is passionate about customer service, highly communicative, and solution-oriented.
Key Responsibilities
Respond to incoming phone calls and emails in alignment with KPI expectations, providing Tier 1-level customer service.
Build strong relationships with customers by personalizing interactions and delivering consistent support.
Monitor and update clients on shipment statuses using terminal and rail websites, ensuring timely and accurate information.
Serve as a liaison between internal departments and external clients to resolve issues quickly and effectively.
Perform root cause analyses following service failures and coordinate recovery efforts.
Maintain and update tracking and performance reports (e.g., MQC, aging, dwell).
Assist in resolving logistics issues such as damaged or lost cargo.
Engage in continuous learning and participate in training sessions to improve service quality and operational efficiency.
Contribute to cross-functional projects and complete miscellaneous tasks as assigned.
Knowledge, Skills, and Abilities
Basic knowledge of U.S. and global geography.
Working knowledge of international shipping preferred.
Strong customer service and phone etiquette skills, especially in high-volume environments.
Exceptional verbal and written communication abilities.
Proven organizational and time-management skills; able to prioritize and multitask effectively.
Comfortable working in a fast-paced, evolving environment with shifting priorities.
High level of analytical thinking, problem-solving, and attention to detail.
Ability to work staggered hours to support business needs.
Proficiency with Microsoft Office Suite; familiarity with OneNote and other logistics or CRM platforms is a plus.
Qualifications
Education
Required: High School Diploma or GED
Preferred: Bachelor’s Degree
Experience
1–3 years in a customer-facing or logistics-related role
Experience working in a high-volume call center environment
Familiarity with business-to-business customer interactions
Proficiency in CRM systems and logistics management platforms
Demonstrated ability to manage and resolve conflicts professionally
Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]
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