Search suggestions:

hiring immediately
part time
full time
part time evening
receptionist
remote
no experience necessary
cna
security officer
medical receptionist
remote work from home
work from home
warehouse
California
Los Angeles County
Houston County
New York
Florida
Texas
San Diego County
Washington
Indianapolis
North Carolina
Minnesota
San Francisco
Apply

Customer Care-Dealer Support

Ally Financial
$50,960 - $62,400
Cook County, Illinois
Full time
5 days ago

General information

Career area Insurance Work Location(s) 1450 American Lane, IL Remote? No Ref # 20042 Posted Date 06-06-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.

The Work Itself

Efficiently connect with the caller to acquire pertinent information to resolve GAP and vehicle service contract inquires.  Assist customers with their policy and claim questions and concerns and provide a resolution.  Document customer interactions and decisions made.  Go the extra mile to engage the customer to achieve total customer satisfaction.   Communicate information successfully, keep appropriate parties advised. Follow all internal, state and UDAAP guidelines.  Have a focus on quality.  This is an entry level hybrid role.

The Skills You Bring

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $50960 - $62400 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Save Apply
Report job
Other Job Recommendations:

Customer Experience Analyst Lead (Customer Support)

Meta
$110,000 - $158,000
  • Identify trends, opportunities, and pain points across...
  • Monitor customer feedback to identify emerging trends and...
3 weeks ago

Customer Support Specialist (User Support) - Technology

Intellipro Group Inc
Scottsdale, Arizona
  • Respond efficiently and accurately to users who reach out to...
  • Follow up for more information to resolve the users' issue,...
3 weeks ago

Technical Support Engineer - Global Customer Support

Sandisk
Irvine, California
  • Responsible for technical support readiness of new and...
  • Responsible for post release and sustaining field analysis...
3 weeks ago

CUSTOMER SERVICE REPRESENATIVE 3 (TRIAGE CUSTOMER SERVICE REPRESENTATIVE)

State of Arizona
Yuma County, Arizona
  • Assist customers by phone in an inbound call center setting...
  • Educate customers of Self-Service options and assist with...
3 weeks ago

Medical Customer Customer Service and Phlebotomy roles

Biolife Plasma Services
Bismarck, North Dakota
  • You will answer phones, and greet and focus on our donors,...
  • You will screen new and repeat donors and take and record...
3 weeks ago