As a Customer Support Agent, you will play a key role in ensuring the smooth operation of our office. Your primary responsibilities will include handling customer inquiries, managing administrative tasks, and supporting our team to ensure a seamless customer experience. The role requires excellent communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.
About Preventia Security
We are a premier security alarm and automation company in the southeast with a great reputation and offering. Our purpose is to help people sleep at night and get the most out of their day. We do this by designing and installing the best in home & business security, automation, cameras and other life safety products. We have locations in middle Tennessee, Chattanooga, TN, Pensacola FL, Montgomery AL and Albany, GA. We are looking for A players to join our team and assist in the delivery of our core purpose. We offer health insurance, retirement program, paid time off and more! Our openings are all listed below, please apply through the included link.
Description
Description
Job Title: Customer Support Agent
Location: Columbia, TN
Salary: $17 - $20 per hour (based on experience)
Job Type: Full-time
Company Overview:
Preventia is a rapidly growing, locally owned and operated security company serving the Middle Tennessee area. We provide top-tier installation and service for residential and commercial alarm systems, cameras, life safety (fire) systems, home automation, low-voltage, and audio-video solutions. Our mission is to deliver excellent service, help our customers feel safe and secure, and give them peace of mind. We are currently seeking a full-time Customer Support Agent to join our growing team and help maintain our high standard of customer care.
Position Overview:
As a Customer Support Agent, you will play a key role in ensuring the smooth operation of our office. Your primary responsibilities will include handling customer inquiries, managing administrative tasks, and supporting our team to ensure a seamless customer experience. The role requires excellent communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities:
- Phone Support: Manage a high volume of inbound calls, assist customers, and direct inquiries to the appropriate team members.
- Customer Payments: Process customer payments accurately and efficiently.
- Scheduling: Coordinate and schedule service appointments, ensuring optimal technician availability and customer satisfaction.
- Customer Support: Provide Level 1 technical support and respond to customer inquiries regarding our products and services.
- Administrative Tasks: Perform a variety of office tasks such as filing, data entry, and maintaining customer records.
- Team Collaboration: Work closely with other team members to ensure smooth daily operations and timely response to customer needs.
Qualifications:
- Education: High school diploma or equivalent (Required).
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Experience:
- At least 1 year of Customer Support experience (Required).
- Previous office administration or office management experience is a plus.
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Skills:
- Strong communication skills and a customer-first mindset.
- Excellent organizational skills.
- Proactive problem-solving abilities.
- Comfortable working with office software (e.g., MS Office, Google Workspace) and customer management tools.
- Transportation: Reliable transportation to and from work and off-site training location.
- Work Ethic: Dependable, detail-oriented, and able to work independently as well as part of a team.
Why Work at Preventia?
- Competitive Pay & Benefits:
- Competitive Pay: $17 - $20 per hour based on experience.
- 401(k) with company matching
- Health, dental, vision, and accident insurance
- Short and long-term disability
- Paid time off
- Paid training and career development
- Health savings account (HSA)
- Voluntary life insurance & Critical Illness with Cancer coverage
- Preventia Perks: Preventia pays a portion of employee monthly premium for heath insurance, free home monitoring, and a Christmas Club (+ match)
- A Company That Lives Its Values:
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At Preventia, we’re committed to our core values:
- Enjoy what you do
- Anticipate needs, over-communicate, and exceed customer expectations
- Operate as a team
- Be honest and hold yourself to a higher standard
- A Culture of Accountability:
- We work hard to ensure that our purpose, values, and promises are upheld. We’re a team that holds each other accountable to our highest standards of service and performance.
Schedule:
- Shift: 8-hour day shifts
- Days: Monday to Friday
- Location: In-person at our Columbia, TN office
Please do not submit a job board generated resume. Please upload a resume you created in the format required for the system you are applying through.
Preventia is an equal opportunity employer.
Salary
$17 - $20 per hour
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