Dental Office Manager

Job Summary
The Dental Office Manager plays a crucial role in ensuring the smooth operation of a dental clinic. This position is responsible for overseeing daily administrative functions, managing staff, and maintaining compliance with healthcare regulations. The ideal candidate will have a strong background in dental office management and possess excellent leadership skills to foster a positive work environment.

Duties:

• Managing patient scheduling and appointments
• Ensuring timely follow-ups and recalls
• Oversee day-to-day administrative and front office operations
• Maintaining patient records and ensuring HIPAA compliance
• Hiring and training new team members
• Coordinating with clinical staff to ensure efficient workflow
• Managing schedules, time-off requests, and performance evaluations
• Handling billing and coding for insurance claims
• Managing patient payments, collections, and accounts receivable
• Preparing financial reports and overseeing office budgets
• Addressing patient inquiries and concerns
• Ensuring a high-quality patient experience from check-in to check-out
• Resolving conflicts or complaints in a professional manner
• Ensuring the office adheres to OSHA, HIPAA, and state dental board regulations
• Updating policies and procedures as necessary
• Coordinating with external vendors for maintenance and supplies
• Managing dental office management software (Dentrix)
• Troubleshooting basic IT issues
• Ensuring backups and security protocols are followed
• Process bi-weekly payroll for all staff
• Maintain and update dental provider credentialing with all insurance carriers
• Pay vendor invoices and monitor practice financial obligations

Skills and Requirements:

• Minimum 2–3 years of dental office management experience required
• High school diploma required; associate’s or bachelor’s degree preferred
• Organizational and multitasking abilities
• Knowledge of dental terminology and insurance
• Financial and problem-solving skills
• Professionalism and discretion
• Knowledge of dental insurance billing and coding (PPO, HMO, Medicare, etc.)
• Proficiency in dental practice management software (Dentrix)
• Excellent communication, multitasking, and organizational skills
• Familiar with payroll processing and basic accounting/payables
• Proficient in financial management and understanding of billing processes
• Familiarity with OSHA standards and HIPAA and state board regulations to ensure compliance
• Excellent communication skills for effective interaction with patients, staff, and provider
• Ability to lead and motivate a team while fostering a collaborative work environment
• Strong organizational skills with attention to detail for managing multiple tasks efficiently
• Reliable and able to work independently

Benefits:

• Competitive salary based on experience
• Paid holidays and PTO
• Health and vision insurance
• Employee discounts
• Continuing education opportunities
• Supportive and collaborative team environment

This role is essential for maintaining the high standards of care expected in our dental practice while ensuring a positive experience for both patients and staff.

Job Type: Full-time

Work Location: In person