Serve as the primary point of contact for incoming patients and families to TTUHSC El Paso’s Oral Health Clinic
Greet all guests in a timely, courteous, and professional manner
Provide accurate information to patients, students, and faculty in a friendly and professional manner
Assist dental patients and families with all aspects of the check-in/check-out process
Perform administrative tasks as needed/assigned (including but not limited to): answer phones, receive/deliver messages, triage calls, and scan documents
Ensure the confidentiality of all patients, applications, records, and information received
Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles
Answer inbound calls and facilitate appointment scheduling
Handle a high volume of calls with the ability to manage multiple lines effectively
Ensure proper documentation of appointments, calls, cancellations, and reschedules in axiUm, the scheduling system
Complete confirmation reminders to patients about upcoming appointments
Coordinate and schedule clinical appointments for patients, ensuring accurate and timely scheduling of procedures
Process all cash/credit transactions in an accurate and timely manner
Working alongside dental students and faculty in a learning environment to maintain student chart audits and patient recall lists
Handle patient complaints or concerns and direct them to the appropriate personnel when necessary
Assist with training new front desk or call center staff as needed
Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)
Remains current with all licensure, certifications and mandatory compliances and trainings required of this position
Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.)
Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution
Perform all other duties as assigned
Required Qualifications
High school diploma or GED
Preferred Qualifications
Previous experience in a dental office
Proficiency in dental scheduling software
Previous experience interacting with patients
Knowledge of basic dental terminology (CDT Codes)
Bilingual in Spanish
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV
Optional Attachments
Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
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