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--Onsite IT Support, Good to have hands-on experience on DC support on Windows Server, hardware support (HP, Nutanix, etc.), Network basic troubleshooting, ITSMServiceNowow, Good to have OT hardware experience.
Hardware IMAC Support: Troubleshoot, diagnose, and resolve the ticketsthath require on-site support to Coordinate within the vendor and Level 3 support team, Level 2 Backline, and Service Desk teams for ticket resolution
o Schedule supported device installation and software and Hardware activity with the end user at their convenience in order to minimize disruption. o Participate in war room during major incidents. so Manage any end-user service requests (e.g., desktop, mobile) which require local interaction o Support end users devices (desktops/laptops, Macs, Smartphones, tablets, and printers) o Collect hardware as part of user’s leavers process • Asset Management: o Maintain asset register, including hardware and software o Alert Customer in case of licensing issue (software) o Manage non-standard intervention/software installation o PC and other devices logistics Management • Meeting room support and conference room devices • Printers & Laboratory and manufacturing devices • Support to Organizational Events • Customer 3rd Party Support and Co-ordination • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Software IMAC and configuration o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendors. o Perform Soft IMAC and image loading where this cannot be executed remotely. Software deployment on end-user devices o Deployment of mobile apps Meeting room support and conference room devices • Printers & Laboratory and manufacturing devices • Support to Organizational Events • Customer 3rd Party Support and Coordination • Perform remote troubleshooting through diagnostic techniques and pertinent questions
Job Type: Contract
Pay: $23.52 - $26.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Louisville, KY 40202 (Required)
Ability to Relocate:
- Louisville, KY 40202: Relocate before starting work (Required)
Work Location: In person
