The position is critical to the planning, administration of all CURA, Inc., Intake Department activities. It involves developing and administering operational procedures, resolving operational challenges or barriers and direction to staff in the recruitment, screening, selection, and scheduling of potential client admissions. Also integral to this position is a public relations role to include effective networking; meeting agency FFS goals and ensuring outcomes compliance. Direct supervision may be sought and received from the Vice President/HR and/or President&CEO.
Essential Functions:
Plans, organizes, implements, administers, delegates and supervises the activities of the CURA, Inc., Intake Department according to agency policy, local or state or federal regulations and/or laws, accreditation, and funding source criteria.
Meet consistent agency Fee For Service (FFS) goals with effective internal departmental systems.
Develops relationships and communication with colleagues throughout the state in a professional Public Relations role which results in sound, stable and consistent Networking affiliations. Examples of public contacts include but are not limited to: Judges, Social Workers, Doctors, Counselors, Case Workers, Case Managers, Lawyers, Legal Secretaries and Paralegals. Agencies such as DYFS, Catholic Community Service, Courts, Hospitals, Shelters, Funding Sources, Jails and other Social Service Agencies.
Ensure regular departmental outcomes compliance in accordance to licensure, accreditation, funding sources or other under the direction of QI.
Develops, writes and implements operational procedures as necessary.
Audits case file records to ensure appropriateness of screening and program assignments to ensure compliance with policy and procedures or standards.
Interprets policies, procedures, laws and regulations and applies relevant standards of practice, and contributes to review and revisions annually.
Knowledge, skill and ability to apply principles and practices of addictions screening, interviewing, education, treatment & intervention, and referral.
Increases and/or enhances, where applicable, interdepartmental relationships, dialog, and internal systems to ensure the departments access, effectiveness, efficiency and satisfaction.
Regular professional agency representation while attending assigned conferences, internal and external meetings or collaborations.
Provide regular effective supervision, delegation, and oversight of all tasks to departmental staff to include personnel matters;
Regularly seeks reports to Direct Supervision.
Meets all internal and external reporting requirements and deadlines.
Resolves employee, client, or operational crisis with direct supervision.
Speaks Spanish and English fluently; writes clearly and professionally in the English language.
Perform a broad range of management skills with colleagues, and supervisory skills with departmental and other employees to include training and performance evaluations.
Communicate effectively both verbally and in writing with staff as well as clients and their families/significant others or public in a way that recognizes and respects cultural diversity and individual or collective rights.
Review or check the work products of others to ensure conformance to standards.
Work cooperatively and courteously with other Agency?s employees, clients and the public.
Respond positively and constructively in resolving problems, challenges and/or barriers.
Travel and maintain compliance to required meeting(s) or other attendance as well as transport clients whenever necessary (in accordance with Agency policies);
Demonstrate continuous efforts to improve operations in order to provide a seamless and above average customer service quality.
Develop and perform digital and/or oral presentations both internally and externally.
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