The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker.
We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams.
The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.
Job Duties:
As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. In our Customer Service Centers, you will also use call center software and phones including automated call distribution and voice response systems in addition to the above job duties.
Requirements/Qualifications:
Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
Preferred Qualifications: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
Knowledge Skills and Abilities:
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
- Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
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