The Entertainments Manager will be a key leader within the resort theme park, reporting to the Resort Operations and Experience Director, and will be responsible for overseeing the entertainment operations on-site. The Entertainments Manager will play a crucial role in managing relationships with external vendors and ensuring the delivery of high-quality performances that meet the resort’s standards. This position will also oversee an Entertainments Specialist and work closely with internal teams to ensure seamless integration of entertainment offerings into the overall guest experience.
Key Responsibilities:
- Vendor Management: Serve as the primary liaison with external entertainment vendors, managing contracts, ensuring quality standards, and fostering strong, collaborative relationships to achieve the highest level of performance.
- Performance Oversight: Supervise performers, technicians, designers, production teams, and contracted talent, ensuring their work aligns with the resort’s entertainment standards. Provide guidance and quality supervision through regular check-ins and performance reviews.
- Team Development: Lead & develop teams by setting clear goals, providing guidance, and ensuring alignment with the broader entertainment strategy. Implement staff recognition and support team development through feedback and corrective action when necessary.
- Guest Experience & Safety: Enforce park policies, procedures, and safety standards while ensuring entertainment delivers exceptional and memorable experiences for guests.
- Event Planning & Budget Management: Oversee the development and execution of the entertainment & event calendar, collaborating with external vendors to plan and budget for performances. Manage labor and expenses to ensure financial targets are met or exceeded.
- Communication & Coordination: Act as the primary communication link between external vendors, internal teams, Corporate leadership, and Park management. Ensure alignment and clear communication to support the execution of entertainment offerings.
- New Show & Event Development: Work with vendors and internal departments to conceptualize and execute new shows and special events. Contribute to the creative process, including casting, choreography, technical direction, and the development of new entertainment products.
- Cross-Department Collaboration: Collaborate with departments such as Marketing/Branding, Design, and others to develop new business opportunities that enhance the guest experience and generate additional revenue through festivals, special events, merchandise, and unique entertainment offerings.
Experience & Qualifications:
Bachelor’s degree in Theatre Management, Performing Arts, Technical Production, or a related fieldMinimum of 5 years of relevant experience in entertainment management or theatre operations
Strong technical and production knowledge
Excellent leadership and people management skills
Ability to work effectively with diverse teams and navigate strong personalities
Exceptional written and verbal communication skills
Experience managing business plans, pitches, and vendor relationships
Ability to work under pressure and meet deadlines while maintaining quality standards
Flexibility to work nights, weekends, and holidays
- Health care options (medical, dental, and vision plans)
- Paid Time Off (PTO)
- Merlin Magic Pass for friends and family to enjoy the parks and attractions
- Recognition programs and rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
