Freight Support Specialist

Position Title: Freight Support Specialist
Reports To: Freight Manager FLSA Status (Exempt):
Salary Position Status: Full Time
Location: Moro Warehouse/Remote

POSITION SUMMARY AND PURPOSE
Azure Standard’s Logistics Support Specialist reports to the Freight Manager and works closely to support the entire Logistics department. This position requires competency and accuracy with detail-oriented work, and dependable follow through with assigned tasks. This position is the primary communication between drivers, customers, and other relevant departments within Azure. Excellent customer service is a must. Hours of work are Monday through Friday, 7 am-3:30 pm.

JOB TASKS AND RESPONSIBILITIES

• Provide after hours on call Logistics Support in rotation with other team members in order to meet 24/7 support coverage 1 week a month. This time can be traded with another team member as long as the Director of Distribution and team is aware.
• Communicate outbound logistics information to Azure drop point coordinators, customers, and drivers. This includes providing delivery schedules and overseeing customer communication when there are delays or route changes.
• Ensure that all designated route schedules, Logistics Communication channel via Zoom app and Azure’s Logistics app are up-to-date and accurate.
• Field incoming requests from Drivers to address needs as they arise on delivery routes. Provide drivers assistance and the information needed to successfully fulfill a route.
• Ensure that all route schedules are kept up to date and accurate.
• Collaborate with the logistics team regarding backhauls, LTL shipments, equipment scheduling, driver’s schedules, shuttle changes, and any other situations that require collaboration.
• Field incoming customer service requests to be processed by the logistics team.
• Work with drivers to resolve equipment issues that arise.
• Support the Logistics team in all aspects of each team member's specific duties as needed.
• All other duties as assigned by the Director of Distribution.

Competency Required:

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and PC or Mac operating systems, with ability to effectively organize data and create time management systems. Proficiency in email systems and time management programs
• Responsive and proactive methodology with excellent time management
• Critical thinking and problem-solving is an essential requirement for this position
• Proficiency with utilizing Azure Standard computer applications for all areas of management and communications
• Accept, embrace and demonstrate Azure Standard’s core values
• Exhibit utmost propriety and professionalism with Azure Standard customers and team members
• Embrace Azure core values and demonstrate them daily. REQUIREMENTS/MINIMUM QUALIFICATIONS
• Previous experience in high levels of customer service in fast-paced and high energy environments
• Proven experience contributing to a positive work environment with excellent team communication skills
• Excellent written, verbal and email communication skills, with emphasis on positive problem-solving
• Confident and decisive in determining solutions and problem-solving on behalf of customers and Azure
• Excellent listening, verbal communication, and overall customer service skills
• Skilled in time management and attention to details as well as flexibility in a constant changing environment
• Communicate positively at all times with all team members, working toward common goals
• Contribute in team meetings with positive comments that work specifically toward accomplishing objectives
• Excellent work ethic and trustworthiness
• Comprehensive knowledge of MS Office suite applications, internet, email, and phone competency
• Basic keyboard competency
• Pass pre-employment and random drug screens

WORKING CONDITIONS
Hours of work are a minimum forty hours per week Hours: Monday- Friday, 7 am- 3:30 pm are standard hours of service however, after hours may be required outside the on-call week to complete time sensitive projects or to complete all assignments. Zoom meeting will be in progress and attendance is required in the entirety of your hours listed above, excluding your ½ hour lunch break.

The employee is required to stand, sit, squat, walk, push, pull, climb stairs, reach overhead and bend to the floor. This is a closed space office environment, so personal scents should be kept to a minimum. Equal Opportunity Employer, drug, smoke and alcohol-free workplace