Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong hospitality skills, excellent customer service abilities, and a passion for guest relations.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Respond to phone calls promptly, demonstrating excellent phone etiquette while managing multiple phone systems.
- Assist with guest requests and resolve any issues or complaints in a timely manner to ensure guest satisfaction.
- Collaborate with other departments to enhance the overall guest experience.
- Uphold hotel policies and procedures while maintaining a professional appearance at all times.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual or bilingual abilities are a plus.
- Proficiency in guest relations and hotel operations is advantageous.
- Familiarity with phone systems and basic computer skills are required.
- A positive attitude, attention to detail, and the ability to work well under pressure are essential traits for this role.
- High school diploma or equivalent; additional education in hospitality management is a plus.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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