The Front Office Manager Would oversee daily operations of all front of house operations including but not limited to: Front Desk / Concierge / Bell Staff / Drivers / Night Audit / Activities. They will ensure guest requests are fulfilled and they have an unforgettable experience. In addition, this position would be directly responsible for Owner Reservations such as Planned and Space Available reservations, and ongoing owner reservation requests.
- Managing all front of house operations
- Management of front of house staff
- Owner Reservations
- Assist with administrative functions
- Ensure FD daily tasks are being completed.
- Ensure data is being input properly by the concierge team.
- Review reservations a week out go through room blocking 2-3 weeks
- Read all shift reports and timely follow up on guest issues and requests
- Track reservations pick up.
- Hold a front desk meeting regularly
- Office and guest supply inventory and ordering
- Concierge/Night Audit time edits. Work each week in Ultipro to make sure Concierge/Night Audit time punches are correct. Complete payroll every other week.
- Providing a welcome amenity to each guest
- Including tracking and disposing of items when necessary.
- Special Projects
- Realtor Requests
- Standards Training
- Guest Room Inspections
- Service Inspections
- Amenity Ordering and Tracking
- SLC Airport Badging Process
- Office Supplies
- Comment Card Summaries / Surveys Club and Chateaux
- Employee Morale
- Projects a professional image
- Exemplifies Stein Eriksen Lodge Standards
- Displays conduct that promotes Stein Eriksen Lodge goals and values
- Acts as a role model to other employees
- Assist with Scheduling
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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