Position Summary:
The Front Desk Concierge serves as the first point of contact for residents, visitors, and vendors a luxury senior housing community. This position is responsible for delivering high-quality customer service, maintaining a secure and welcoming environment, and providing administrative and emergency support as needed. The concierge must be professional, courteous, and attentive at all times.
Key Responsibilities:
- Greet residents, guests, and vendors professionally and warmly
- Monitor all building entrances and exits, ensuring only authorized persons are granted access
- Answer phones, respond to resident inquiries, and forward messages or requests to the appropriate staff
- Receive packages and deliveries; notify residents of arrivals
- Assist residents with amenity access (e.g., salon, gym, café, movie room)
- Document all incidents, emergencies, and notable resident interactions in the shift log
- Provide general information about community events and services
- Respond calmly and appropriately in emergencies; call 911 or maintenance as needed
- Support resident wellness by reporting concerns or unusual behaviors to management
- Monitor lobby cleanliness and coordinate with janitorial staff as needed
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service, hospitality, senior living, or front desk roles
- Excellent interpersonal and communication skills
- Basic computer proficiency (email, logging systems, call systems)
- Ability to remain alert, courteous, and composed during long shifts
- Professional appearance and demeanor
Preferred Qualifications:
- CPR/First Aid certification preferred
- Experience working in senior housing or affordable housing communities
- Familiarity with security camera systems and visitor management tools
Weekends and holidays may be required as part of the rotating schedule
Centurion Residential is an Equal Opportunity Employer. We welcome candidates with a strong commitment to hospitality, safety, and community service.
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