- Qualifications
To work as a hotel supervisor, one has to possess excellent leadership qualities along with the ability to make guests /employees happy
Oversee the hotel reservation system to ensure that all is in check and that no slots are left empty
- Train and supervise front desk agents to ensure that they greet and service guests properly
- Respond to telephone and in-person inquiries regarding hotel services and facilities
- Assist front desk agents in determining how to handle multiple reservations at all times
- Provide oversight to payment procedures by ensuring that they are properly carried out with integrity
- Allocate rooms to guests based on their reservations and provide them with information on what to expect in terms of services and facilities
- Ascertain that all check-in and check-out procedures are properly handled, and manage any issues in real time
- Count cash in cash drawers at the end of each shift to ensure that all is in check, and address any evident discrepancies
- Issue room keys or cards to guests and ensure that they are returned when they check out
- Control guests’ access to safe boxes and ensure that proper security measures are taken at all times
- Balance front desk accounts and conduct financial audits in accordance with specified protocols
- Respond to and resolve issues and complaints to ensure repeat business from guests
- Maintain Brand Standard expectations in all areas
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
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