Job description
Exceeding Your Expectations!
The Hilton Conrad Award winning, Hilton Garden Inn Charlotte Airport, is offering an exciting opportunity for a friendly, energetic, dependable, guest-focused individual to work as a Guest Service Representative who is available to work weekdays and weekends in the Charlotte Airport Location.
JOB DESCRIPTION
What will I be doing?
As a Guest Service Representative, you are responsible for checking in and out guests and answering phones. You will greet and deliver excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maintaining a clean, sanitized work area at all times
- Able to multi task in a fast paced environment
- Respond to guest requests in a timely and efficient manner
- Answer incoming calls
- Create and modify reservations
- Greet every guests upon arrival and departure
- Check in and out guests utilizing a PMS system
- Communicate effectively with other departments
- Deliver Amenities to guests rooms
- Cash Handling
- Undertake regular deep cleaning tasks
- Be environmentally aware
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
A Guest Service Representative serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
What will it be like to work for Naman?
Naman Hotels, is a leading hotel management and development company. Established over forty years ago, the company owns, operates and develops hotels in the southeastern United States. Based in Florence, South Carolina, Naman’s portfolio consists of 20 hotels comprising over 2,000 guest rooms throughout the Carolinas.
Naman focuses on cultivating best practices to effectively train associates and maintain high quality sales and service standards at each of their locations. Naman’s culture encourages employees to establish a sense of ownership that allows for growth and development within the company.
Job Type: Full-time
Pay: From $16.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
