Job description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include selling ROOMS, packages, registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service. We’d like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations. Reach out to sell various packages to supplement revenue.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience in customer service preferred
- Understanding of how travel planning websites operate, like Booking and TripAdvisor preferred but not required
- Customer service attitude
- Excellent communication and organizational skills
The Camas Hotel provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Work Remotely
- No
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- 6 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Commission pay
COVID-19 considerations:
Following local and state mandates regarding mask and social distancing policies.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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Job Type: Part-time
Pay: $16.75 - $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- On call
- Weekends as needed
Work Location: In person
