Hourly Service Administrator

Description

Position Purpose, Authority, and Accountability

Under the supervision of the COO, the Hourly Service Administrator is responsible for administrative responsibilities to support the Hourly Services Managers under their supervision. Responsibilities include the functions of supervision, operations, administration and general functions to ensure the organization is achieving its mission, vision and values. The additional administrative responsibilities include timecard approval and mileage/ expense approval for the Hourly Managers, as well as supporting the Managers to communicate the billing for clients within their pod. The position functions independently within the constraints of organizational policy and procedure. Direction and guidance are available from the Chief Operating Officer. The Hourly Service Administrator will assist in ensuring the program operates with the highest possible quality and meets the needs of the clients in accordance with the philosophy of the organization.

Hourly Administrator Functions:

1. Responsible for      timecard processing of Managers
2. Responsible to      approve mileage and expense for Managers
3. Responsible for oversight      of client billing to the accounting department 
4. Responsible for      review of critical incident reports
5. Responsible for      monitoring quality client services by reviewing samplings of Client Life Plans,      Behavior Support Plans and progress notes. 
6. Responsible for      being available to support MOD outside of normal work hours unless on PTO.
7. Responsible for holding      weekly team meetings with Managers and attending regular Operations      meetings individually with the COO as well as with the entire operations      team.
8. Responsible for      monitoring completion and content of 90 day and annual performance reviews      to ensure timely and appropriate reviews. 
9. Responsible for      assisting in the training and mentoring of new and existing Hourly Service      Managers, including the assignment of mentors and the completion of the manager      skill checklist.
10. Assist in managing      and overseeing the MOD schedule for the Hourly Department.
11. Serve as a member      of the Admissions committee in order to determine appropriate clients for      the department.
12. Responsible for      assisting Hourly Service Managers in communicating with HR on openings in      the Hourly Department and also in hiring of team leaders and DSPs where      applicable.
13. Supporting      Managers in the coaching and consultation process for DSPs.
14. Responsible for      hiring the Hourly Service Manager team in tandem with the COO
15. Responsible for      acting as the COO in their absence, as assigned 

Emotional Behavior Requirements

Routinely acts with individuals (clients, family members, staff, etc.) who may be discourteous, tactless, demanding, angry or hostile, emotionally vulnerable or mentally ill, vulgar, or mean natured. Routinely called upon to control own emotions and behavior so as to protect the rights of clients and to engage in effective employee and professional relations (i.e. HCBS, PCHS, Case Managers, etc.).

Coordinator Functions:

Operational Functions:

1. Establishes and      maintains an environment of effective teamwork that accomplishes the      desired outcomes.
2. Ensures all      services to clients meet the highest quality possible through effective      leadership.
3. Ensures staffing      is sufficient in number, properly trained and utilized in the most      effective manner and that all shifts are covered.
4. Ensures staff      provide client services that are person-centered and according to the client’s      preferences.
5. Ensures effective      relationships between all stakeholders of the organization.
6. Ensures clients      are educated and empowered to make choices about services.
7. Ensures employees      receive 90 day and annual reviews timely.

Administrative Functions:

1. Assures the      service operates according to established policies and procedures and in      compliance with all applicable federal, state, local and contractual      regulations.
2. Responsible for      the accuracy and timeliness of all documents and reports and that staff      are held accountable for their documentation.
3. Responsible for      developing and communicating budgets based on client service agreements      and that budgeted hours are provided.
4. Public relations      activities to include, but are not limited to; speaking to potential      clients and their teams about services, speaking to civic groups, schools      and representing the organization in the community.
5. Responsible for      attending pertinent meetings as agreed with the COO, that may include      provider meetings, conferences, business meetings, etc.
6. Responsible for      maintaining indirect payroll costs to level that ensures administrative      burden, training and development are conducted, while ensuring that      billable hours are maximized. 
7. Participates in Strategic Planning and Quality      Enhancement efforts and Implements quality enhancement plan to maintain      continuous quality improvement of services.
8. Acts as a member of the Leadership Team to      establish direction and implement vision for the organization.

General Functions:

1. Pursues formal/informal continuing education to maintain/enhance knowledge in areas related to operation of the organization.

2. Supports Candeo’s Mission to inspire our clients to achieve their personal goals by modeling the values of the organization in the following areas:

1. Empowering people to honor their own self-worth and      right to be treated with dignity and respect
2. Empowering people to recognize their uniqueness and      inherent potential to contribute to the community.
3. Empowering people to understand their individual      rights and responsibilities to make choices affecting their own lives and      to experience natural consequences.
4. Empowering people to value life-long learning.
5. Empowering people to live self-determined lives.

3. Serves as role model for Candeo clients and coworkers by the following:

1. Reports for work prepared and takes accountability      for meeting client service needs.
2. Demonstrates appropriate attire for the position
3. Demonstrates professional ethics in all      relationships
4. Follows all organization policies and      procedures including (but not limited to) safety, rights of clients,      confidentiality and chain of authority.

4. Performs other related duties or projects as assigned by the Chief Operating Officer.

Requirements

Education/Training/License/Certification Requirements

· BA in Human Services or a related field plus three years of supervisory experience and three years of experience in the field 

· A working knowledge of person-centered planning and person-centered supports 

· A working knowledge of IAC code preferred

· Valid Iowa Drivers License

· Proof of Automobile Insurance

· Valid address and telephone

Skill or Proficiency Requirements:

· High level of literacy in spoken and written English

· Strong interpersonal, communication skills to serve as a resource for families, other providers, coordinators and staff

· The ability to lead others to solve problems and negotiate conflict

· Must be able to act as a role model

· High level of organizational skills

· Demonstrated leadership ability

· Proficient in Microsoft software and applications

· Ability to travel in counties served by Candeo

· Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks

· Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.