Lumen Capital is looking for a Leasing Consultant to join our growing team! Be part of a company where you are treated like family – not just another number! We are a rapidly growing company that directly owns and manages our apartment communities. We do not have a bunch of corporate bureaucracy / red tape. Planning and execution occur quickly, feedback and involvement in the decision-process are encouraged and team involvement is appreciated. You will have a voice that is heard. In addition, Team Members are offered development opportunities to help advance their careers and strengthen the pipeline of our future leaders. Reach out to us and see how a career with Lumen Capital is the right fit for you!
The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
- Must have complete knowledge of lease contract, application and other addenda.
- Must have complete knowledge of Lumen Capital policy and procedures as outlined in the Employee Handbook and Operations Manual.
- Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee.
MARKETING AND LEASING
- Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
- Maintain work area in a clean and organized manner.
- Inspect models and make ready vacancies daily to ensure cleanliness.
- Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
- Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
- Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction.
- Perform outreach marketing duties.
ADMINISTRATIVE
- Correctly complete all lease applications, process application verification and notify prospective residents of results.
- Complete all lease paperwork including related addenda per Lumen Capital policy.
- Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved Lumen Capital receipts from receipt book.
- Complete Guest Information form on all prospects, send thank you notes and perform follow up.
- Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
- Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
- Inventory office supplies on a weekly basis. Report needs to manager.
- Organize and file appropriate reports, leases and paperwork daily.
- Attend company meetings when requested.
- Document all resident communication (verbal and written) in lease file conversation log.
- Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
- Accompany outside vendors on service request calls for occupied apartments when necessary.
JOB TYPE
Full-time. 40 hours per week, may include some weekends
- Monday to Friday. 9 AM to 6 PM.
- 1 – 2 Saturdays each month, depending on property performance
PAY BENEFITS
Hourly: from $14 per hour + commissions!
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Employee discount
- Tuition reimbursement (if applicable)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Property leasing: 1 year (Required)
Language:
- Spanish (must speak and write fluent Spanish) (Required)
Ability to Commute:
- Houston, TX 77023 (Required)
Ability to Relocate:
- Houston, TX 77023: Relocate before starting work (Required)
Work Location: In person
