Job Title: Maintenance Coordinator/Dispatcher
Department: Service
Reports To: Service Manager
Position Overview:
We are seeking a highly organized and motivated Service Coordinator to support our growing HVAC and mechanical services division. This individual will be responsible for assisting daily service operations, reviewing and processing work orders, organizing manpower needs, and dispatching technicians. Strong computer and communication skills are essential for this role.
Key Responsibilities:
- Support daily field service activities to ensure service tickets, preventive maintenance, and repairs are completed efficiently and professionally.
- Review work orders; ensure correct information is entered into the service management system.
- Organize manpower needs daily, working with service and operations managers to adjust technician schedules to meet service demands and minimize downtime.
- Serve as a liaison between field technicians and customers.
- Keep accurate service records, parts inventories, and project documentation within company systems (CMMS, CRM, ERP platforms, etc.)
- Assist with customer communication related to scheduling, maintenance agreements, and service follow-ups.
Qualifications:
- 3+ years of experience in service operations, service dispatching, maintenance proposal writing, or related HVAC service administration roles.
- Strong understanding of HVAC equipment, service processes, and industry terminology.
- Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook) and experience with service management or dispatch software.
- Excellent written and verbal communication skills, and customer correspondence.
- Strong organizational skills and attention to detail; ability to manage multiple priorities effectively.
- Self-starter with a proactive attitude and the ability to work independently or collaboratively.
Physical Requirements:
- Ability to sit, stand, and use computer equipment for extended periods.
- Ability to occasionally lift HVAC parts or tools up to 30 pounds.
Preferred Experience:
- Previous experience supporting HVAC service, mechanical contracting, or facilities maintenance operations.
- Understanding of basic HVAC system types (RTUs, split systems, boilers, chillers, pumps, etc.).
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Roselle, NJ 07203 (Preferred)
Ability to Relocate:
- Roselle, NJ 07203: Relocate before starting work (Preferred)
Work Location: In person
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