Supervisor: General Manager
Purpose of Position: Maintenance personnel is responsible for maintaining the facility building and equipment. Preventative maintenance, planned maintenance and unplanned maintenance throughout the hotel, including plumbing, electrical, pool, grounds and landscaping.
Greeting our guests and providing outstanding service during their stay. Essential Functions:
1. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
2. Maintains a high level of professional appearance and demeanor. 3. Maintain the highest level of confidentiality in all areas.
4. Demonstrate the ability to multi-task, be detail-oriented and be able to problem solve, to effectively deal with internal and external customers.
5. Ability to work independently and efficiently. Strong attention to detail.
6. Handle and resolve guest complaints in a professional and courteous manner, through effective listening and clarifying issues raised by guests.
7. Demonstrate good communication skills and convey information and ideas clearly. 8. Ability to perform basic math, and understand financial information.
9. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
10. Complete training in all areas of security, alcohol and health and safety. Ensuring that all OSHA, State and Federal guidelines for chemical, fire, health and safety are being followed. Keeping safety in mind in all things.
11. Practice good time management skills, completing preventive and routine maintenance according to schedule. Schedule work consulting with management for scheduling. Maintain proper records of all maintenance issues including preventative maintenance.
12. Complete all work orders in a timely manner keeping all rooms in service.
13. Maintain a proper level of inventory and keep storage areas and tools clean and organized at all times.
14. Maintain grounds as required, trash removal, parking lot maintenance, landscaping, lighting and curb appeal.
15. Maintain pools if applicable, backwashing, maintaining chemical levels and ensuring that all state and federal regulations are met, making health and safety a priority at all times. Maintain proper records.
16. Inspects fire extinguishers and fire suppression systems monthly. Identify and respond to any alarms, determine emergency status and report to the front desk or Manager on duty.
17. Walks the property daily and makes note of any repair or maintenance issues that are yet to be addressed, prioritizing them with preventative, routine and emergency maintenance issues.
18. Monitor energy conservation and make recommendations for improvements.
19. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
20. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals and special requests.
21. Responsible for key control. Issues and receives both room keys and master keys.
22. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
23. Assist in training of new staff.
24. Participates in and supports a positive, enjoyable work environment.
25. Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Mandatory Job Requirements:
1. Knowledge of Electrical, Plumbing, general maintenance, HVAC, laundry and kitchen equipment, door
locks, vacuums, light carpentry, and small equipment.
2. Ability to communicate with hotel staff, guests, and management in a professional manner.
3. Knowledge of the surrounding area.
4. Ability to work a flexible schedule, including weekends and holidays.
5. Read, write and speak English.
6. Ability to learn safety, emergency and accident prevention policies and procedures.
7. Neat, well-groomed appearance including wearing the proper uniform and name tag when working
(per brand standards)
Accountability:
1. Follow all state and federal guidelines including OSHA Hazardous communication training.
2. Maintains high level of Quality, Service and Cleanliness.
3. Act on repair requests immediately and return completed maintenance slips to the manager on a
timely basis.
4. Act on daily, weekly, monthly, quarterly maintenances assignments as outlined on the maintenance
calendar.
5. Communicates openly with direct supervisor.
Experience or Training Required
1. High school education
2. 1 year hospitality maintenance or similar experience (Preferred)
License or Certification Required
1. Valid driver license
2. CPO – Certified pool operator license
Marginal Job Functions:
1. Assisting housekeeping with quarterly mattress rotation or flipping
2. Driving shuttle van if applicable.
Physical Demands:
1. Stand, walk; use hands and fingers to handle, or feel, for long periods of time, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly.
2. Frequently repeat the same movements.
3. Understand the speech of other people, and speak clearly so others can understand.
4. Read and see details clearly.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Extended hours
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
