About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As a key member of the Billing Development Leadership Team, the Manager of IT Development will lead teams responsible for developing, configuring, and supporting our Order Integration into Billing, Data Usage Rating, and Post Billing applications. Reporting directly to the Billing Development Director, this leader will ensure delivery excellence across schedule, budget, and quality, while aligning with strategic platform direction and enterprise goals. This role requires a hands-on leader with a strong background in application development who can quickly learn the systems, support the team in day-to-day operations, and foster team growth and collaboration.
This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)
The Main Responsibilities
- Ensure delivery of reliable, high-performing billing applications that meet operational expectations.
- Collaborate with IT Architects and Business stakeholders to understand the value of development requests and drive timely, high-quality solutions.
- Align team operations with enterprise IT principles, policies, and culture.
- Maintain strong engagement with business stakeholders to understand delivery needs and success criteria.
- Stay closely connected to tactical challenges in projects and operations, removing blockers and enabling team success.
- Foster a culture of excellence, urgency, and customer-centric delivery.
- Proactively manage conflict and escalate to the Billing Development Director when necessary.
- Set and drive annual goals aligned with business and enterprise objectives.
- Motivate and engage the team to achieve positive business and customer outcomes.
- Develop team capabilities to meet current and emerging technology needs.
- Support team members through HR processes including performance reviews, career development, and issue resolution.
- Champion and coach lean, agile, and DevOps engineering practices.
- Partner with Product Owners to prioritize work and clarify requirements for testability, consistency, and completeness.
- Act as a servant leader, enabling the team to thrive.
What We Look For in a Candidate
- 1–5 years of experience managing and leading IT teams in large, global enterprises.
- 7–10 years of hands-on experience in application development.
- Proven ability to lead diverse, balanced teams with a focus on skills and inclusion.
- Proficiency in development languages such as SQL, C#, and Shell scripting.
- Experience with database platforms like Oracle and Microsoft SQL Server.
- Familiarity with telecom billing and/or accounts receivable systems is a plus.
- Experience using version control tools such as TFS and Git.
- Proficiency with tools including Microsoft Office Suite, Project, and SharePoint.
- Experience working in Agile development environments.
Knowledge, Skills, and Abilities
- Strong understanding of software development methodologies and coding best practices.
- Ability to navigate and resolve complex, ambiguous challenges.
- Willingness and ability to learn new applications and technologies.
- Excellent attention to detail, organizational, and time management skills.
- Strong interpersonal and presentation skills.
- Demonstrated problem-solving, negotiation, conflict resolution, and decision-making abilities.
- Operates with urgency, ownership, and a solution-oriented mindset.
- Proven track record of driving team productivity while maintaining or improving quality.
Compensation
Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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Requisition #: 339305
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
08/06/2025
