Score Photo, Inc. is a full service photography studio, located in Kennesaw, that focuses primarily on youth sports. This position will oversee the daily operations and must have at least 2 years prior experience as an office or retail supervisor.
The ideal candidate will have strong computer skills, experience overseeing daily operations of a small business, and confidence handling customer relations. Must be very organized, and enjoy working in a fast pace environment.
The hours are Monday-Friday 8:00 AM-5:00 PM. This position is full-time.
Job Description for Office Supervisor
· Proficient with computer applications, including Windows, Excel, Word, Google Workspace, and willingness to learn ROES.
· Professionally answer all incoming calls by greeting the caller, identifying yourself, and asking how you may help.
· Direct all incoming calls to proper people.
· Take messages off voicemail and check email daily. Respond to all messages and emails within 24 hours as needed.
· Handle all calls related to filling a picture short or reorder, and research photo location.
· Fill out customer service sheets completely to minimize information-gathering calls to customers.
· Be familiar with all products and services Score Photo, Inc. offers, including the order envelope.
· Send out all shorts and reorders from the lab to customers within 24 hours.
· Fill orders that require pictures to be emailed within 3 weeks from order date.
·Organize league files on a seasonal basis.
· Assist with maintaining office cleanliness.
· Continue to keep customers informed and de-escalate issues that arise.
· Resolve all customer-related issues within 72 hours.
· Pack and schedule shipments daily for Fed-Ex and UPS as needed.
· Print UPS and Fed-EX labels.
· Before delivery of pictures to the league, open the box from the lab, remove the paperwork, and ensure that there are no pictures from other leagues in the box before shipping.
· Log all outgoing shipments in tracking book
· Fill out client information sheets for every booked league each season, post photo dates to the Google calendar, and ensure that Ruth gets a copy emailed to her.
· Schedule office assistants as needed
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
