Description and Functions
GENERAL DESCRIPTION:
Under general supervision, provides quality customer service and serves as the first point of contact for the agency. Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public. Performs administrative duties for internal and external customers. Responsible for assisting customers with job search-related activities.
In addition to compensation, employment at the Department of Workforce Services provides the following:
- Culture of public service and a commitment to work/life balance
- Eligibility for Public Service Student Loan Forgiveness
- Health, Dental, and Vision Insurance
- State Retirement plan and additional savings opportunities
- Paid vacation, sick leave, and holidays
- For additional information regarding the benefits package, please visit https://ai.wyo.gov/for-job-seekers/benefit-information
Park County is located in northwestern Wyoming. The Wild West is a place filled with adventure. It’s a place where you can ride horses, rope cattle, sit around a campfire, and stay at a genuine guest ranch. But it’s also a place filled with warmth and charm, and no shortage of outdoor fun and adventure. Come explore the communities of Buffalo Bill’s Cody Yellowstone and see just how WILD the Wild West can be. https://parkcounty-wy.gov/
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
- Performs a wide variety of moderate to complex program and operational support duties.
- Applies knowledge of programmatic and administrative requirements.
- Accurately maintains agency files and records; inputs data into databases.
- Prepares reports; verifies computer systems, databases, and coded data for accuracy.
- Responds verbally and/or in writing to requests for information.
- Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
- Provides customer service to customers, clients, and staff acts as a resource and explains rules and procedures to co-workers, customers, and/or clients.
- Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
- Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
- Refers customers to appropriate supportive service agencies.
- Involves some processing/interpreting of legal documents.
- Performs specialized tasks and coordinates general office functions such as administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, including office machine maintenance, supplies, and reports, and provides training to staff in some of these areas.
- Instructs customers in the use of State, Agency, and related websites to ensure a positive customer experience.
- Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job-related materials.
- Ability to work with a diverse clientele population.
Qualifications
PREFERENCES:
Preference may be given to those with customer service experience and communication experience.
Preference may be given to those with Microsoft Word and Excel experience.
KNOWLEDGE:
- Knowledge of customer service techniques such as, but not limited to, de-escalation, product demonstration, teaching product features and functions, and coaching.
- Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail.
- Knowledge of techniques for providing a high level of customer service.
- Knowledge in Human and Social Services.
- Skills in proper grammar and punctuation.
- Skills in Teamwork and adapting to personalities.
- Ability to build rapport with a variety of clients.
- Ability to problem-solve with creative solutions.
MINIMUM QUALIFICATIONS:
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Some travel is required.
NOTES:
- FLSA: Non-Exempt
- The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
- Offers of employment will be contingent upon the successful completion of a background check.
- For Veteran preference consideration, supporting documentation must accompany your application.
Supplemental Information
053-Workforce Services -Cody Office
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
Click here to learn more!
