Are you a natural leader with a passion for people, organization, and purpose-driven work? Do you thrive in fast-paced environments where no two days are the same? Do you notice the little things—the polished detail, the smooth process, the welcoming atmosphere—and take pride in creating spaces that feel as good as they function?
If so, Milestones Ranch Malibu, a nationally respected dual diagnosis residential treatment center, invites you to step into a uniquely rewarding role as our Operations & Tech Manager.
For over 22 years, Milestones has been helping individuals transform their lives on a stunning 200-acre property in Malibu, California. We're a heart-centered, mission-driven team dedicated to meaningful recovery, compassionate care, and personal growth—for both our clients and our staff.
As Operations & Tech Manager, you’ll play a vital dual role that combines:
- Efficient, behind-the-scenes leadership, ensuring seamless daily operations and compliance
- High-touch, client-facing support, fostering a safe, professional, and healing environment
- Hotel-level attention to aesthetics, cleanliness, and readiness throughout the property
Key Responsibilities Operations Management
- Maintain a "hotel-ready" environment with strong attention to aesthetics, cleanliness, and ambiance in all common and private spaces
- Ensure the facility is consistently guest-ready: polished, professional, and welcoming
- Manage inventory, repairs, vendors, and supply orders with a proactive eye for quality and timeliness
- Ensure health and safety protocols (Joint Commission, OSHA, DHCS) are met with precision and professionalism
- Support risk management, emergency preparedness, and quality assurance initiatives
Tech Team & Client Engagement
- Supervise and guide the Residential Tech staff with strong leadership and accountability
- Ensure all client touchpoints reflect warmth, safety, and discretion
- Assist with medication observation, UDS/BA testing, transportation, and client transitions (intakes/discharges)
- Engage clients in their day-to-day routines with presence and compassion
- Foster a clean, safe, and therapeutic living space that encourages healing and respect
What We're Looking For:
You're the kind of person who...
- Notices when a chair is out of place, a lightbulb is out, or a room isn’t quite guest-ready
- Holds boundaries with kindness and clarity
- Balances operational tasks with heart-centered leadership
- Is cool under pressure and thrives in a dynamic, team-focused environment
Must-Haves:
- Clean driving record with at least 5 years of experience
- Ability to pass a drug test and background check (2+ years sobriety required if in recovery)
- Strong computer skills (Microsoft Office, iPhone tools)
- Excellent communication, organizational, and problem-solving skills
Preferred Experience:
- Behavioral health, treatment center, or hospitality operations background
- Prior experience managing teams and facility logistics
- Strong eye for detail and "5-star" hospitality standards
Perks & Benefits
- Daily chef-prepared meals
- Access to hiking trails and an on-site gym
- Gorgeous natural surroundings in a peaceful, private setting
- Career growth in healthcare administration and operations
- A supportive, mission-driven team that values collaboration, excellence, and heart
Schedule
Full-time with evening and weekend availability
Ready to Lead with Heart and High Standards?
At Milestones Ranch Malibu, we don’t just provide treatment—we create an experience. If you’re ready to lead with integrity, elevate daily operations to the highest level, and make a meaningful difference in a beautiful setting, we’d love to hear from you.
Apply now and become part of something truly special!
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
