Job Title: Optical Receptionist
Location: Windermere, FL (The Grove Shopping Plaza)
Job Type: Full-Time or Part-Time available
Position Overview
We are seeking a professional and patient-focused Front Desk Receptionist to join our team. The ideal candidate has a background in customer service (2+ years), strong organizational skills, and thrives in a fast-paced environment. Experience in an optical or medical setting is highly preferred. This role is key to creating a welcoming first impression for patients while ensuring smooth day-to-day operations at the front desk.
Key Responsibilities:
- Manage all patient communications: answer calls promptly, return missed calls, and oversee appointment confirmations, reschedules, and follow-ups.
- Greet patients warmly, assist with intake forms, referrals, and pre-testing, and deliver exceptional service throughout their visit.
- Collect patient information and ensure compliance with HIPAA regulations.
- Verify insurance benefits accurately and support billing-related inquiries.
- Operate office and point-of-sale equipment, including phones, scanners, and printers.
- Maintain accurate records and patient communications through Weave and RevolutionEHR (or similar systems).
- Keep the front desk clean, organized, and welcoming while upholding professional appearance and hygiene standards.
Qualifications:
- High school diploma or GED required; some college or additional training preferred.
- Minimum 2 years of customer service experience; optical or medical setting strongly preferred.
- Proficiency in insurance verification, computers, and office/point-of-sale equipment.
- Experience with Weave and RevolutionEHR (or similar platforms) required.
- Strong communication, organizational, and multitasking skills.
- Valid driver’s license required.
Perks & Benefits:
- $15 - $19 per hour, based on experience and qualifications.
- Bonus pay opportunities based on individual performance and KPI goals.
- Paid Time Off and Paid Holidays.
To Apply:
Please submit your resume and a brief cover letter to highlighting your experience in optical sales and why you’d be a great fit for Truly Eye Care.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
