Overview
We are seeking a friendly and organized Front Desk Receptionist/Treatment Coordinator to be the first point of contact for our patients. The ideal candidate will possess excellent customer service skills and a professional demeanor, ensuring a welcoming atmosphere. This role is crucial in managing the front desk operations, including handling inquiries, scheduling appointments, and maintaining office organization.
Emerald City Orthodontics is growing and in order to thrive we are looking to fill some very important shoes! We are looking for a front desk receptionist who is not only experienced in administration but is also someone who is dedicated to the care and happiness of our patients.
Responsibilities
- Greet and welcome visitors in a courteous and professional manner.
- Manage incoming calls, directing them to the appropriate personnel while maintaining phone etiquette.
- Schedule and confirm appointments using calendar management tools.
- Treatment coordinator responsibility, such as assisting the Dr with treatment options explanation and fee presentation.
- Perform data entry tasks accurately and efficiently, ensuring all information is up to date.
- Assist with administrative tasks such as proofreading documents and managing office supplies.
- Maintain a clean and organized front desk area to create a positive impression for clients.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with team members to support overall office operations.
Qualifications
- At least 1 year of customer service experience is required.
- Proficiency in Google Suite applications (Docs, Sheets, Calendar).
- Strong time management skills with the ability to prioritize tasks effectively.
- Previous experience as a healthcare receptionist or in an office environment is preferred but not required.
- Excellent verbal and written communication skills, with attention to detail for proofreading tasks.
- Ability to work independently while also being a team player.
- Familiarity with computerized systems for scheduling and data management is a plus.
- Long-term commitment is preferred.
- Must be able to work consistently on Saturdays.
What makes our team great?
- There is ample room for growth—the ideal candidate can take on additional responsibilities and potentially advance into other roles within the office. The pay range will increase accordingly.
- Consistent hours - we open weekly from Wednesdays to Saturadays
- Team unity
- Fantastic doctor (willing to provide step-by-step training)
- Modern, beautiful new dental office
At Emerald City Orthodontics our patient's care is of the utmost importance. We are looking to bring on a team member that will continue to help us reach our patient's expectations and set a warm and welcoming tone for our practice. If you are interested in a career with Emerald Orthodontics please send us your resume! We can't wait to hear from you!
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you ok with working consistently on Saturdays? (required for this position)
- What's your expected hourly pay rate?
- We don't currently provide dental and health insurance, are you still willing to apply for the position?
- How many years of dental office related working experience do you have?
Work Location: In person
