ORGANIZATION
Schlicher Orthodontics is a single-doctor orthodontic practice that has been serving Pleasanton and the entire Tri-Valley with state-of-the-art orthodontic care since 2008. Dr. Will truly appreciates the opportunity to help children, teens and adults love their smiles. Our practice prides itself on integrity, ethics, and putting our patient's best interest above all else. Candidates for this position must exhibit these qualities as well.
JOB DESCRIPTION
We are looking for a welcoming, positive individual who likes to work with adults and children, and who wants to join a great team. This is a great opportunity to showcase your positive energy and grow professionally and personally.
This patient coordinator will be our Orthodontic Treatment Coordinator Assist (TCA) who supports our Treatment Coordinator by welcoming new families and taking necessary records for consultations. In addition, the TCA, along with the doctor, meets with our “not ready for treatment” patients and families to continually assess when they will be ready for ortho.
An ideal fit is someone who genuinely likes to connect with people, especially kids, make them feel comfortable, and has some dental experience. An X-ray license is a plus.
Candidates must feel comfortable working in a fast paced environment and be able to give our patients the best possible service even when it is busy.
The ideal candidates will have:
- Outstanding customer service skills
- The ability to multi-task and work in a fast paced environment while still remaining calm, efficient and pleasant
- A desire to connect with our patients and make their experience in our office exceptional
- Strong communication skills (verbal and written)
- A positive attitude and ability to have fun while working
- A confidence to grow professionally and learn new skills
- Flexibility and the desire to be team-player
- Excellent interpersonal skills that will help develop and nurture on-going relationships with patients.
- Effective conflict resolution, problem identification, problem resolution, and decision making skills
RESPONSIBILITIES
- Greet patients and their families and give them a tour of our office
- Take dental records, including x-rays and intra-oral scans (iTero-scanning experience is a plus)
- Taking photographs and upload into practice software
- Meet with patients and their parents or guardians who are part of our Growth Guidance program — not yet ready for active treatment, but seen in office periodically to determine when treatment is appropriate
- Help with sterilization of instruments and fabrication of retainers
- Make growth guidance appointments fun and informative for kids and their families
- Order supplies
- May need to answer phones, schedule new appointments or contact dental offices
- Restock records room (records and clinical supplies)
- Maintain cleanliness of the records area and growth guidance room
- Actively participate in staff meetings
- Perform other tasks as assigned by the doctor or office manager
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation
EDUCATION/EXPERIENCE
- A Dental Assistant (DA) is ideal
- Orthodontic experience is helpful but not necessary
- Customer service experience required
- X-Ray Certification is a plus
PHYSICAL REQUIREMENTS
- Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff
- Must have high manual dexterity
- Must be able to reach above the shoulder level to reach, must be able to bend, squat and sit, stand, stoop, reach, kneeling, twist/turn
SCHEDULE:
- 8 hour shift
- Monday 7:45am - Thursday 5:00pm, occasional Fridays
- No nights or weekends
COMPENSATION: Hourly (depends upon experience)
BENEFITS: Health insurance, 401(k) & Profit Sharing (after 1 year of service), vacation time, paid holidays, sick time
WORK LOCATION: In person, Pleasanton, CA
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- No nights
- No weekends
License/Certification:
- Certified Dental Assistant (Preferred)
Ability to Commute:
- Pleasanton, CA 94588 (Required)
Work Location: In person
