SUMMARY
Representing the Welcome Center as an inviting space to welcome and service visitors in a fast, friendly, and efficient manner. The Part -time Service Engagement Specialist for the Welcome Center will perform a “host of customer service and administrative duties” that support the University’s efforts to connect and engage the internal and external customers, via incoming calls and inquiries regarding admissions into the University and application process; direct inquiries about campus programs and campus life; is responsible for meeting, greeting and providing assistance to prospective students, alumni, and special guests in the Welcome & Intake Centers and at the mobile Kiosks. Work as a team with Recruitment and Enrollment Services (Fall & Spring Registration, campus tours, commencement etc.). Represent the college at on & off-campus events as needed.
RESPONSIBILITIES
- Meet, greet, and assist prospective and current students, alumni, and special guests in the Welcome Center, Intake Center and at the mobile Kiosks.
- Support students through the Enrollment Management process (Registration, Research initial status of Application/ Enrollment, Student Banner and Moodle accounts, Connect individual to appropriate campus services.)
- Work with the Recruitment Office to actively communicate with prospective students and parents by email, phone, and text messaging for recruitment into the university to ensure that important application steps are reached.
- Multi-tasking face-to-face interactions and phone inquiries in a busy environment and taking initiative to ensure effortless office functions.Assist student with the use of interactive Kiosks.
- Serve as front line Ambassador representing the university in a positive manner.
- Represent the college at on & off-campus events as needed including the Office of Advancement & University Relations events for Alumni & friends.
- Assist with the coordinating and scheduling of computer-based remote testing for new and continuing students and exam proctoring when necessary
- Perform other office duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Associate degree or High School diploma (with previous experience required).
- Excellent customer service and interpersonal skills.
- Ability to work individually and in a team environment.
- Must be dependable.
- Enthusiasm to positively represent SUSLA is a Must!
- Ability to work with diverse groups.
- Organizational and time management skills desired.
- Proficiency in Microsoft Office, Internet, Banner software or the ability to learn.
PREFERRED QUALIFICATIONS:
- Bachelor degree or above preferred.
- Knowledge of SUSLA Programs and Services preferred.
- Proficient knowledge of and ability to navigate social media apps (FB, Twitter, Snap Chat).
TYPE: Part-time
COMPENSATION: $30,000
APPLICATION DEADLINE: Review of applications begins August 4, 2025 and continues until position is filled.
- The application can be filled out online at SUSLA's Application for Employment
- Please attach cover letter, resume, transcript(s), and three references to application.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Criminal background check and reference verification is required.
Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.
Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices.
In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran’s status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.
As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX’s mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution’s community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination.
In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively “ADA”), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System’s programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.
-EOE-
Job Type: Full-time
Pay: From $30,000.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
