About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Qualifications:
Perks Available to All Employees
Comprehensive Benefits for Regular Full-Time Employees
PLUS WA Paid Sick Leave: You’ll earn 1 hour of paid sick leave for every 40 hours worked – and the best part? It rolls over each year with a max of 120 hours! Available to all non-exempt associates.
Compensation Range: The compensation for this position is $19.00/Hr. - $19.00/Hr. based on qualifications and experience.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to grow your career.
Overview:
The PBX Agent is responsible for handling all incoming calls, guest inquiries, and internal communications with professionalism and efficiency. While primarily focused on PBX duties, this role will assist the Front Desk during high-occupancy periods, breaks, or as directed by the Front Office Manager. The ideal candidate will have strong multitasking abilities, excellent communication skills, and a commitment to delivering outstanding guest service
What You'll Be Doing
- Answer all incoming phone calls promptly (within three rings) with a courteous and professional demeanor.
- Qualify callers to ensure proper call transfers and assist when possible.
- Provide a warm greeting and farewell, ensuring guests feel valued.
- Manage wake-up call requests following the script to enhance the guest experience.
- Keep up with Zingle messages in collaboration with the Front Desk team.
- Monitor and respond to "Contact Us" emails, addressing inquiries or forwarding them to the appropriate person.
- Keep the team informed by forwarding emails to the front desk distribution list with status updates.
- Maintain up-to-date in-house information by running the Emergency Report and In-House Listing every two hours.
- Monitor and distribute incoming faxes.
- Stock paper in copiers and printers to ensure smooth operations.
- Assist the Front Desk with check-in and check-out during peak times, ensuring accurate records, fulfilling special requests, and processing payments.
- Assign rooms for guests receiving amenities, marking them accordingly in the system.
- Process charges such as water and laundry fees as needed.
- Pull and alphabetically file departing registration cards using the Departure Report.
- Provide support to the Front Desk team by covering breaks and assisting during busy periods.
- Address and resolve guest concerns efficiently, ensuring a positive outcome.
- Follow up on guest opportunities via phone when appropriate.
- Assist in the upkeep of HotSOS orders, including following up with guests after service requests are completed.
Compensation:
$19.00/hour
Every job here has the opportunity to grow into lead, supervisory, management, and executive-level positions. We are known for promoting from within and are also open to cross-training across a variety of departments.
Qualifications:
- A minimum one-year customer service-related experience
- Refined verbal and written communication skills
- Ability to work in a fast pace setting
Hours:
This is a 24-7, 365 day a year business that will require some work during evenings, weekends and holidays. A flexible schedule that can move between shifts and days as needed is highly desired.
Perks Available to All Employees
- Free hot meals daily
- Complimentary access to the fitness center, showers,
- locker rooms, pool, and hot tub
- Free golf & zip-lining
- Ongoing training & career growth opportunities —many of our leaders started in entry-level roles
- 401(k) with employer match
- Financial planning assistance
- Mental health and counseling support
- Discounts on spa, gift shop, golf shop, and dining outlets
- Exclusive hotel discounts across our portfolio
- Discounts on travel, local attractions, health & wellness, and more
Comprehensive Benefits for Regular Full-Time Employees
- Medical, Dental, and Vision Insurance (with employer contribution for medical)
- Supplemental Coverage – Accident, Critical Illness &
- Hospital Indemnity Insurance
- HSA / FSA options
- Disability coverage
- Legal and Identity Theft Insurance
- Life Insurance and AD&D – Base plan provided at no cost to you!
- Pet Insurance
Time to Relax – PTO That Grows With You
We reward hard work with well-earned time off. Our generous PTO plan includes holiday hours and increases with tenure:
- First Year: 88 hours/year (max 120)
- 1–5 Years: 128 hours/year (max 160)
- 5–10 Years: 168 hours/year (max 200)
- 10+ Years: 208 hours/year (max 240)
PLUS WA Paid Sick Leave: You’ll earn 1 hour of paid sick leave for every 40 hours worked – and the best part? It rolls over each year with a max of 120 hours! Available to all non-exempt associates.
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