Compensation Type: Salaried
Compensation: $54,000.00
Within the Columbus Promise program, the Program Coordinator, Columbus Promise Holistic Advisor serves the critical role of being the primary point of contact from admission to completion for in-depth, wrap around support that spans academic, career, and personal dimensions. Promise Advisors are responsible for creating strong relationships with each individual student in a defined caseload. Through these relationships, the Promise Advisor provides sustained, strategic, integrated, proactive, and personalized support for students. This position also builds community and seeks to connect students with one another, fostering a strong sense of belonging.
Full time
40
Job Summary
ESSENTIAL JOB FUNCTIONS
Advising & Holistic Case Management
- Serves as the primary point of contact for a Columbus Promise student’s academic, career, and personal needs. Manages a caseload of Columbus Promise students, within the same academic division, with the goal of understanding and helping students progress through their educational journey to completion. Works with students to develop academic, career, and financial plans that promote students’ success. Advises students on academic programs, course selection, prerequisites, re-sequenced programs of study, and eligibility via in-person, e-mail, or virtual delivery formats, as needed.
- Coordinates student support and outreach with identified network of care (including Columbus State staff, financial aid advisors, student services staff, and community partners) to assist students having difficulties of any kind.
- Collaborates with program staff and partners across campus to assist students experiencing academic difficulty (warning, probation, and academic dismissal). Provides career coaching in collaboration with Career Services team to support students in their career decision making. Coordinates case management development and tracks cohort students for degree and goal completion.
- Proactively communicates with students (announcements, weekly updates, pop-up visits, etc.) to enhance the holistic student experience at key points in a semester and along a student’s journey. Ensures student caseload receive pertinent, timely college communication.
Academic & Career Coaching
- Performs duties that expands beyond the transactional elements of traditional advising and seeks to engage the whole student in the educational journey.
- Provides high level academic and career coaching to Columbus Promise students to address most immediate or timely needs. Provides individual support and group coaching for Columbus Promise students in your caseload on topics related to effective communication with faculty, goal setting, time management, study skills, and other relevant student success topics.
Programming & Student Engagement
- Contributes to the onboarding, community building, and sense of belonging for Columbus Promise students, which includes but is not limited to actively planning and/or participating in student centered programming for Columbus Promise students, participating in selected recruitment events for incoming Columbus Promise Scholars, participating in spring and summer onboarding events for incoming Columbus Promise Scholars, contributing to the successful orientation of all Columbus Promise Scholars, and participating in summer engagement opportunities for returning Columbus Promise Scholars.
Data, Reporting & Assessment
- Tracks student data that guides the proactive and intrusive approach to supporting student success. Tracks cohort data, service delivery, and reporting data and outcomes. Reviews and interprets advising and related data, identifies trends, and assists program team in developing strategies to improve advising efficiency and quality. Demonstrates ability to use data to solve problems and improve advising practices. Demonstrates high proficiency with technology platforms including Starfish, Blackboard, Achievement Analytics, etc.
- Prepares weekly advising reports/report out for Advising Lead/Director and leadership team.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other duties as required.
- Regular, predictable, and punctual attendance is required.
OTHER DUTIES & RESPONSIBILITIES
- Attends all required department meetings and trainings. Participates in other student success initiatives or projects as needed.
- Hours may include working outside of a normal workweek schedule, including availability for offset hours as needed and evenings/weekends on a regular basis to provide services to students, cover college fairs, recruitment events, etc.
- The Clery Act identifies categories of employees as Campus Security Authorities (CSAs) who have federally mandated responsibilities to report crimes that are reported to them. By virtue of the College responsibilities, this position is a designated CSA and will receive additional training to comply with federal and institutional expectations.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
- Bachelor’s Degree in education, counseling, human services, or related field.
- One (1) year of advising, teaching, tutoring, and/or academic support experience in a college environment; can include work done in a graduate assistant role as professional experience.
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
- An appropriate combination of education, training, coursework and experience may qualify a candidate.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of: college student development, academic assessment and advising practices; coaching and counseling students; instructional and mentoring techniques; college and community resources; FERPA; processes and resources for organizing and leading group and collaborative activities; traditional and online course practices, procedures, and expectations of students; trends, issues, and accepted practices relevant to the position; computers and job-related software and technology tools, student information systems and records systems.
Skilled in: individual and group instruction; planning, scheduling and organizing work; program development; attention to detail; problem-solving; maintaining documentation and records; strong verbal and written communication; maintaining good public relations; developing presentations for large and small group as well as individuals; customer service; coaching and development activities; operating general office equipment; general typing; application of job software programs and applications; standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
Ability to: effectively work with persons of varying cultures and backgrounds; work independently; demonstrate initiative; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; answer routine inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; develop relationships with and serve as liaison to other college offices and community partners; speak effectively to large groups; exhibit flexibility in work schedule and job tasks; engage students, faculty, staff, and other college professionals collegially in challenging conversations about student success; actively listen; provide empathetic support; engage a variety of tutoring strategies with appropriate sensitivity to students’ learning styles; communicate effectively with individuals, small and large groups.
PHYSICAL REQUIREMENTS
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 10 pounds.
WORKING CONDITIONS
- Typical office environment. Regular exposure to moderate noise typical to business offices.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
- Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
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