Compensation Type: Salaried
Compensation: $65,000.00
The Program Manager, Columbus Promise oversees programming, communications and outreach. This position collaborates with external and internal partners and students to develop and continually improve the Columbus Promise holistic student support scholarship program. The Program Manager requires highly collaborative work across the College and with external stakeholders to coordinate with existing student services and supports and provides perspective throughout the student experience.
Full time
40
Job Summary
ESSENTIAL JOB FUNCTIONS
Program Management
- Works collaboratively with the Columbus Promise team to support and empower Columbus Promise Scholars to develop skills, behaviors, and habits that contribute to success in college and beyond. Provides planning and coordination for Columbus Promise programs and support services including Columbus Promise Orientation, Visit Days, Blueprint Days, registration, recognitions, celebrations, recruitment and retention efforts, workshops, welcome week, etc. Works closely with the Columbus Promise partnership (City of Columbus, Columbus City Schools, and I Know I Can) to recruit, enroll, and retain students to Columbus Promise at Columbus State.
- Provides holistic student support by collaborating with all student service offices, academic programs, support services, workforce partners, College Credit Plus, faculty, academic leaders, and other administrators to align Columbus Promise components with college-wide retention efforts, improve academic success, career alignment, persistence, completion, and student success initiatives.
- Provides oversight of the Columbus Promise programming and outreach initiatives including activities planning, intervention creation, and general program development and implementation using best practices. Reviews and adheres to fiscal policies and procedures concerning the programming budget.
- Maintains Columbus Promise advising program calendar, Columbus Promise weekly email templates, including relevant Columbus Promise scholar dates and events, and external and internal partner events.
Student Outreach & Engagement
- Builds and maintains excellent working relationships with Columbus Promise Scholars, works collaboratively with the Program Coordinator for outreach to align Columbus Promise components with college-wide retention. Designs a Promise Student Speakers Bureau, and opportunities for students to engage on-campus and off-campus. Monitors the student tracking systems for student communication with support of Columbus Promise Advisors (Cougar Connect, Starfish, Wait While Queuing, etc.).
- Communicates with Columbus Promise Advisors and support networks regarding updates and success action planning and ongoing support and tracking via phone, e-mail and other electronic means. Builds relationships and fosters internal and external partnerships. Facilitates the development/enhancement of collaborative programming, cross-functional projects, and integrated assessment among departments. Supports enhanced holistic and cross-functional efforts and alignment to enhance student support. Provides guidance and recommendations regarding best practices.
Program Assessment & Data Analysis
- Engages in ongoing program evaluation based on data and student feedback with a focus on learning outcomes for Columbus Promise Scholars. Utilizes program data to track activities, evaluate effectiveness, to make recommendations for department changes, and improve ongoing scholar support. Collaborates with multiple College departments and key external partners cohesively to support students as they make decisions regarding their future and assist through the academic pathways for student success.
Building Partnerships
- Collaborates with the Marketing and Communication team to develop, maintain, and disseminate information about Columbus Promise efforts via multiple media forums, including web, print, email, advertisement, etc., Maintains regular communication and working relationships with other areas of the College, keeping them informed of current activities and working collaboratively to achieve institutional priorities, including managing development and implementation of a comprehensive strategy to communicate with Columbus Promise scholars (i.e. pre-enrollment communication, weekly updates, Blackboard, etc.).
- Works closely with student support networks, key college departments (Advising, Earn and Learn, faculty, Academic Departments, Admissions, Financial Aid, Student Success) and key external partners (I Know I Can, school counselors, social support services, community advocates) to support Columbus Promise scholars.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other duties as required.
- Regular, predictable, and punctual attendance is required.
OTHER DUTIES & RESPONSIBILITIES
- Attends all required department meetings and training.
- Hours include occasional evenings and Saturdays based on operational needs.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
- Master’s Degree in Higher Education, College Student Development and Counseling, Education, Business Administration, or a related field.
- Two (2) years demonstrated experience in Higher Education, Education, Career Services, Academic Advising, or Academic Student Support and Retention.
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
- An appropriate combination of education, training, coursework and experience may qualify a candidate.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of: student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; policies and procedures of experiential learning programs, admissions, enrollment and financial aid; FERPA; college student development; college and community resources.
Skilled in: maintaining good public relations; effective communication and relationship-building strategies; event planning; problem solving; customer service; operating general office equipment; one-on-one and group college readiness instruction; creating and maintaining reports that track program results; execution of work plans; problem solving; attention to detail; maintaining documentation and records; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
Ability to: effectively work with persons of varying cultures and diversity; work independently demonstrating initiative; actively listen and provide empathetic support; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; utilize screen capture and video conferencing technology to conduct remote advising for students; exhibit a pleasant telephone manner; answer routine inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups; demonstrate flexibility.
PHYSICAL REQUIREMENTS
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 10 pounds.
WORKING CONDITIONS
- Typical office environment. Regular exposure to moderate noise typical to business offices.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
- Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
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