Program Supervisor - Crisis Respite Programs

Job Title: Program Supervisor - Crisis Respite Programs
Department: Crisis Response Services
Location: Ukiah, CA
Status: One (1) Full-Time, Non-Exempt
Hours: 40 hours per week

Salary: $68,640.00 - $85,176.00 Annually DOE / Additional Differentials Must Qualify

Open Date: July 22, 2025

Close Date: Open until filled

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

Performs professional level crisis interventions, including managing cases, and immediate response to emergency situations, the Crisis Respite Supervisor oversees Madrone and Cypress Programs. Collaborates with community partners under the direction of the Crisis Program Director and/or Manager. Is adept at maintaining accurate documentation. Supports Trauma Informed Care throughout the program setting, developing supervisor and staff skills to intervene and support Crisis Respite clients. Responsible for interview, supervision and evaluation of staff, program and facility Program Quality Improvement (PQI). Ensure full compliance with HIPAA and all other regulatory agency requirements. This position requires coverage across multiple respite locations and includes regular travel between Ukiah, Redwood Valley, and Fort Bragg. Reliable transportation and the ability to work at both sites as needed are essential.

Key Responsibilities:

• Ensure the facility remains in full compliance with RCS, state, and federal licensing requirements.
• Participate in the screening and selection of potential residents and oversee the completion of all pre-admission and admission processes.
• Facilitate monthly staff meetings and conduct individual supervision sessions with each team member; maintain accurate and timely documentation of all meetings and supervisions.
• Lead weekly staff supervision meetings and ensure proper documentation is completed and maintained.
• Review and approve employee timecards, ensuring accuracy and adherence to state and federal labor laws.
• Report all employee injuries promptly to the Human Resources department and ensure the timely distribution of Workers’ Compensation materials to affected employees.
• Regularly update the client tracker to accurately reflect all client admissions and discharges.
• Complete client admissions and discharges promptly and with a high degree of accuracy.
• Conduct weekly audits of client files to ensure completeness and compliance; address any discrepancies immediately.
• Ensure that individualized treatment plans are developed and updated weekly for all clients.
• Monitor daily documentation to ensure that floor staff complete daily progress notes consistently and accurately.
• Utilize approved billing systems for documentation, reporting, and compliance purposes.
• Prepare and post monthly staff schedules, activity logs, and menus in accordance with program guidelines and requirements.

Education and/or Experience:

Bachelor’s degree or a master’s degree in social work or counseling or completion of BSN or a combination of experience and education. BBS Licensed or BBS licensed intern (LCSW, MFT, AMFT) preferred.

• Experience will be considered in place of some educational requirements: Up to (2) two years of verified job-related experience can be provided by the applicant, that shows necessary knowledge, skill, and abilities (“KSA”) to be able to perform the functions of the advertised position proficiently.
• 2 years management or supervisory experience preferred and have 2+ years working in a mental health setting.
• Understanding Medi-Cal regulations preferred. Must have a flexible schedule, and willing to work evenings and weekends, and on-call requirements.

Conditions of Employment:

• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified. Training provided during New Hire Orientation
• TB Exam and Physical at the time of employment.
• This position requires occasional travel and overnight stays in Mendocino County. The company will cover expenses for meals, mileage, and hotel accommodations.

Driving Requirement:
This position requires the use of a personal vehicle for business purposes.

• Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

On-Call Rotation Responsibilities:

• Participate in the program’s on-call rotation.
• Commit to a minimum of one weekend per month.
• Sign and adhere to the on-call agreement.
• Develop and maintain the on-call schedule for the program.

Training Provided:

• RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings.

Benefits:

• Comprehensive benefits package available. Benefits: https://redwoodcommunityservices.org/benefits

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce