We are a global BPO company with a strong local presence in the U.S. Our HQ supports both our international operations and our domestic call center. We pride ourselves on delivering exceptional results for our clients while fostering a positive, collaborative, and professional workplace.
Company Culture & Mission
TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We support our portfolio clients from world-class Call Centers located in Valencia, Mexico and Latin America. Our global HQ serves as the hub for innovation, collaboration, and operational excellence, ensuring our teams and clients receive the highest level of support. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results and Fun!
Job Summary
We are seeking a friendly, detail-oriented Receptionist / Administrative Assistant to join our HQ team. This role is the first point of contact for visitors and callers and provides critical administrative support to ensure our office runs smoothly. The ideal candidate is professional, organized, and thrives in a fast-paced environment.
Key Responsibilities:
- Greet and assist visitors, ensuring a welcoming and professional experience.
- Answer and direct incoming phone calls promptly and courteously.
- Manage incoming and outgoing mail and packages.
- Maintain reception and common areas to ensure a clean, organized environment.
- Assist with scheduling meetings, conference rooms, and appointments.
- Provide administrative support to leadership and department managers as needed.
- Help with onboarding logistics (ID badges, supplies, workstation setup).
- Support HR and Operations with clerical tasks, filing, and data entry.
- Coordinate with facilities for office maintenance and supplies.
- Other projects or responsibilities as assigned.
Ideal Candidate
- 1–2 years of administrative, reception, or customer service experience preferred.
- Strong verbal and written communication skills.
- Professional, polished demeanor with excellent people skills.
- Highly organized with strong attention to detail.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to handle sensitive information with discretion and confidentiality.
- Comfortable working in a fast-paced, team-oriented environment.
- Comfortable working onsite in Valencia, CA (This is not a remote position)
What We Offer
- Competitive pay and benefits.
- Opportunity to grow within a global organization.
- Supportive and collaborative team environment.
- Exposure to both international and domestic business operations.
If you are proactive, reliable, and enjoy being at the heart of the office, we’d love to hear from you!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Valencia, CA 91355 (Required)
Work Location: In person
