Stepp's Towing and Heavy Transport is looking to hire a Release Agent who will handle vehicle releases, vehicle inventory, and general office work at our main office on Highway 92. The ideal candidate must be able to work independently, follow instructions as set forth by management, and have cash handling and customer service experience.
Essential Functions:
- Greets customers at the window pleasantly and professionally.
- Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impoundment.
- Perform releases and cashier duties for impounded vehicles with potentially dishonest, demanding, and challenging customers.
- Receives cash, checks, and credit card payments from customers; records the amount received.
- Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and impoundment.
- Record customer information within our customer service database.
- Administrative and clerical duties.
- Other tasks as assigned.
Key Behaviors:
- Passionate and motivated to grow / challenges are eagerly accepted.
- Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external).
- Maintain a high-quality professional appearance.
- Strive for continuous improvement by using new tools and processes.
- Treat co-workers with respect.
- Promote opportunities within and through referrals.
Physical Requirements for the Position Include:
- Lifting, crawling, pulling, constant use of hands, significant bending and reaching, climbing, significant physical strength and stamina.
- Indoor and outdoor work
Required Skills:
- Experience in data entry and customer service.
- Hands-on experience working in stressful and/or emergencies.
- Outstanding organizational and time-management skills.
- Critical thinking and problem-solving skills.
- Team player.
- Great interpersonal and communication skills, both written and verbal.
- High School diploma
Pay:
- $17 - $19
Schedule:
- Monday to Thursday & Saturday– 9:30 am to 6:00 pm
- OFF Friday and Sunday
Please do NOT apply if you're looking for a remote position, unable to work the hours as described, or unable to pass a drug test and background check.
We Offer:
- 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
- Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance
- Paid Time Off with accruals starting on day 1 and available at 90 days.
- 401K Match up to 4%.
- Pay Increases
- Career Development
- Accident Insurance Available
- Cancer and Critical Illness Insurance Available
- Short Term Disability Available
- Long Term Disability Available
- Hospital Confinement Indemnity Insurance Available
About Us:
Stepp’s Towing & Heavy Transport has been family-owned and operated since 1960! We have fleet vehicles in the greater Tampa Bay area as well as the greater Orlando area. We specialize in light-duty, medium-duty, and heavy-duty towing as well as heavy transport, and auto salvage.
Chasing the Dream, Not the Competition.
Drug-Free Workplace.
Background check required.
Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer.
Military Veterans are Encouraged to Apply.
