Remote Administrative Live Support Agent

Our most important ‘tool’ in this industry is our ability to adapt to meet our customers’ needs. As rapidly as technology changes, contractors that install this technology must learn, adapt and respond to meet the needs of their clients. Lavin Wireless has been a partner in the industry since 1997, meeting the needs of our customers for decades

About The Role

We are seeking a detail-oriented and customer-focused individual to join our Customer Support team as a Remote Administrative Live Support Agent. In this role, you will provide live support to customers, ensuring their inquiries are addressed promptly and efficiently. This is a full-time, hourly position and requires exceptional communication skills in English, along with the ability to multitask and thrive in a fast-paced remote work environment.

What You'll Do

• Respond to customer inquiries in real-time through chat, email, or other designated communication channels.
• Provide administrative support, such as updating customer information and maintaining accurate records.
• Collaborate with internal departments to resolve customer issues and improve the overall customer experience.
• Troubleshoot and resolve problems efficiently, keeping customers informed throughout the process.
• Handle multiple tasks and prioritize responsibilities while maintaining a high level of accuracy and professionalism.
• Adhere to established company guidelines and workflows to ensure a consistent and excellent customer service experience.
• Identify opportunities to improve customer support processes and escalate feedback to the appropriate team.

Qualifications

• Fluency in English with excellent written and verbal communication skills.
• Proven experience in customer support, administrative roles, or a similar position.
• Strong problem-solving abilities and the capacity to work under pressure in a fast-paced remote environment.
• Exceptional organizational skills and strong attention to detail.
• Proficient in using customer support tools, CRM systems, and collaboration software.
• Ability to work independently with minimal supervision while meeting deadlines and performance metrics.
• Reliable internet connection and a dedicated workspace to ensure effective remote work capabilities.