Job Title: Remote Church Member Support Representative
Location: Remote (Work from Home)
Job Type: Part-Time
Compensation: $17.24–$18.43 per hour -no experience needed-
Reports to: Church Communications Director / Administrative Pastor
Position Summary:
Faith Baptist Church is seeking a compassionate and service-oriented Remote Church Member Support Representative to serve as a key point of contact for members and visitors. This role is ideal for someone with a heart for ministry, excellent communication skills, and a desire to assist individuals with information, prayer requests, event registration, and general church inquiries. You will work remotely and ensure that each member receives timely, respectful, and spiritually mindful support.
Key Responsibilities:
Member Communication:
Respond to phone calls, emails, and live chat inquiry from church members and guests, offering assistance with general questions, service times, giving, or programs.
Spiritual Encouragement:
Offer prayer support or connect individuals to pastoral care when needed, always engaging with kindness and sensitivity.
Administrative Support and Assistance:
Assist with updating member records, event RSVPs, and providing guidance on how to use church digital platforms (e.g., online giving, service streaming).
Follow-Up Coordination:
Ensure all new visitors receive welcome emails or follow-up calls, and route specific requests to the appropriate ministry leaders (e.g., youth, counseling, worship team).
Technical Assistance:
Guide members through technical support related to the church website, app, live stream servcies, or online donation systems.
Outreach Suppor and Assistanxe:
Participate in regular check-ins with inactive or at-risk members to offer care, encouragement, and help re-engage them in the church community.
Qualifications:
A strong Christian faith and a heart for ministry
Previous experience in customer service, help desk, church administration, or support roles
Excellent written and verbal communication skills
Technologically proficient: familiar with Google Workspace, Zoom, church management systems, and live chat tools
Able to work independently and maintain confidentiality
Empathetic, calm, and professional demeanor when handling sensitive or emotional topics
Preferred Qualifications:
Experience working with church software like Planning Center, Breeze, or Tithe.ly
Bilingual in Spanish or another language (a plus)
Previous experience in a similar role with a faith-based or nonprofit organization
Schedule & Work Environment:
Flexible scheduling within standard church office hours (including some weekend or evening availability depending on church needs)
Fully remote; reliable internet connection and a quiet,, professional home work environment required
Benefits:
Flexible work schedule
Sign-on bonus (if applicable)
Opportunities for spiritual growth and training
Meaningful work that directly supports church mission and community care
How to Apply:
Interested candidates should submit a resume and a brief cover letter describing their faith background and interest in this position. We look forward to welcoming a new team member who is committed to serving others and su porting the mission of Faith Baptist Church.
Job Type: Part-time
Pay: $17.24 - $18.43 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: Remote